Learn how to evaluate employee complaints and how to determine when to investigate them.
How an employer handles employee complaints is important not only from a legal perspective, but because it sets the tone and helps to create a healthier workplace. Employees, however, raise complaints about many issues, some of which might seem frivolous to management. The ability to conduct intake on all complaints and to determine which ones should be fully investigated is an art form and this material will help you fine tune your skills. During this topic we will explore employee complaints and how employers should evaluate them, categorize them, and determine when to investigate them.
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Is the Complaint About?
- What Are the Allegations Raised by the Employee?
- Serious Allegations That Involve Legal or Ethical Issues - How to Identify
- Minor Allegations - How to Identify
How Has Your Organization Handled Similar Employee Complaints?
- Did You Investigate Similar Allegations in the Past?
- Do You Have a Protocol in Place?
- Maintain Records
Does the Allegation Demonstrate a Pattern?
- Review Records of Past Complaints
- Are There Similar Complaints About the Same Issue or by the Same Employee?
- Look for Repeated Issues as They Could Be Red Flags
Does the Complaint Involve Multiple Employees?
- Is the Complaint About Co-Workers?
- What Do Such Complaints Suggest?
- Are Interviews Required
Investigation Protocols
- Who, What, When, Where, How?
- Documentation
- Conclusions
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on September 20, 2021.
Call 1-866-352-9540 for further credit information.
- CA MCLE 1.5
- Lorman Education Services is a State Bar of California approved MCLE sponsor and this course qualifies for 1.5 CLE hours of participatory credit.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Stephanie K. Rawitt
Stephanie K. Rawitt, Attorney at Law
- Senior Claims Specialist at Markel Insurance
- Responsible for handling management liability claims for select client accounts from initiation of the claims through to their conclusion
- Analyzes coverage issues, investigates claims, and facilitates settlement and resolution of the claims
- Worked as employment counsel for 25 years, where she provided legal services and advice on employment matters to a variety of clients, including hospitals, medical practices, retirement communities, assisted living facilities, home health care companies, public entities, nonprofit organizations, private businesses, colleges, universities, and corporations
- Worked specifically with human resources departments to create, manage, and maintain the most current employment policies and procedures
- Counseled employers on issues concerning statutory compliance with employment laws, such as the ADA, Title VII, the ADEA, FLSA, FMLA, Form I-9 compliance, and state wage laws
- Has significant experience in handling employment-related liability matters, including wage and hour claims, wrongful termination, grievance claims, discrimination, sexual harassment, federal civil rights claims, federal and state statutory claims (Title VII, FMLA, ADA, ADEA, FLSA, PHRA), and related tort claims
- Based upon extensive experience, offers training programs on a full range of employment matters
- J.D. degree, Northeastern University School of Law; B.A. degree, cum laude, Syracuse University
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.
