Frequently Asked Questions

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Live Webinars

How do I access the live webinar?
Once you have registered for the live webinar, you will receive a confirmation email with a link and an individual PIN to stream the audio over the Internet and access the reference materials. If you are unable to stream the audio over the Internet, you may use the provided toll-free number and PIN to access the audio. Only one access point and PIN number is available per paid registration.

* International charges will apply for customers calling from outside the United States and Canada.
Does my computer support the streaming option for this program?
Please visit https://presents.lorman.com/audio-test to test your computer before the live webinar begins. If your computer has trouble using the streaming option we recommend using the dial-in with your phone option.
What is the webinar viewer?
Not every live webinar will have the webinar viewer. The webinar viewer is an online PowerPoint® presentation that the speaker will manipulate. You can access the webinar viewer through a link provided in your confirmation email. Internet access is required.
My PIN is not working. What should I do?
Make sure no one else from your company has already dialed in. Each PIN is only good for one line connection. If no else has dialed in, continue to enter your PIN followed by the # sign. After 3 or 4 attempts, you will be forwarded to an operator who can connect you to the call manually.
What is a live webinar?
A live webinar is a live training program in which the audio is streamed over the Internet or accessed over phone lines and the written materials are accessed via the Internet.
How do I access the reference materials?
You may login to your account and on the left you will see Courses. The course will be listed along with a link to the Written Materials. The reference materials are typically available for download a day or two before the live webinar.
I got disconnected or we had to change phones, now what?
It usually takes the computer system between 30 seconds and one minute to recognize your PIN is no longer connected. After that time, you should be able to dial back in using the same PIN.
What if I can’t find my original confirmation email?
Check your junk mail or spam folder for [email protected]. If you are still unable to find it, contact our Customer Service Department at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday, for a new one.
Can additional live webinar listeners get continuing education credit?
No. Only registered and paid attendees will receive continuing education credit. Please contact the Continuing Education Department at 866-352-9539, 8:00am-4:30pm CST Monday-Friday or [email protected] for details.
How many listeners can we have on a live webinar?
Each paid registration gives you one access point. You will be able to either dial in on a single phone line or access one web streaming port with your individual pin number. This pin number can only be accessed by one attendee at any given time. If you need access for multiple phone lines or multiple web streaming ports, please see our multiple attendee pricing.
What if I continue to experience technical problems during the live webinar?
Contact Customer Service at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday.
How do I get continuing education credit for attending a live webinar?
A link to request continuing education credit is provided in your confirmation email. If you have misplaced your confirmation email, you may request your credit here. Only registered and paid attendees will receive continuing education credit.
How do I register multiple people for the same program?
When registering online, you may change the quantity in your shopping cart. The quantity box is located to the left of the program title. Be sure to click the Update button after changing the quantity. You will add the additional attendee’s information in Step 3 of the checkout process.
How do I ask the speaker questions during the live webinar?
At the end of each live webinar, the operator will provide instructions to attendees who wish to ask a question.

If the speaker is using the webinar viewer, questions may be submitted throughout the live webinar presentation.
How late can I register?
You may register online up to one-half hour prior to the live webinar. For last-minute registrations, please call our Customer Service Department at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday.
Where can I find detailed information about the program?
A detailed agenda for each program may be found on our website, https://www.lorman.com.
I don’t see my topic listed. Does that mean you don’t offer it?
We list our course schedule on the website approximately three months in advance. The topic you are looking for may be available in the future or available in another format. Please contact our Customer Service Department at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday, for assistance in locating additional offerings.
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Continuing Education Credit

Can I receive continuing education credit in more than one state for a single course?
You may receive credit for as many licenses as you hold. There isn't a limit as long as the credit has been approved.
I am unable to find the continuing education credit I am looking for. Does that mean you do not offer it?
Contact the Continuing Education Department at 866-352-9539, 8:00am-4:30pm CST Monday-Friday or [email protected] with a request for the specific credit. We will do what we can to assist you, but note that fulfilling your request will depend on the type of credit.
How can I contact the Continuing Education Department?
Telephone: 866-352-9539, 8:00am-4:30pm CST Monday-Friday or Email: [email protected]
If I completed a program before the end of the reporting period but have not reported it yet, am I still in compliance?
Not all accrediting agencies adhere to the same policies. Please contact the accrediting agency for their particular rules regarding compliance.
How do I know if a course qualifies for continuing education credit?
Available credits for each program are listed on the marketing publication, as well as online.
How many continuing education credits can be earned through an OnDemand course?
The number of hours approved will vary depending on the type of continuing education credit. Please contact the Continuing Education Department at 866-352-9539, 8:00am-4:30pm CST Monday-Friday or [email protected].
Is partial continuing education credit available for an uncompleted program?
Partial credit depends on the type of continuing education credit. Please contact the Continuing Education Department at 866-352-9539, 8:00am-4:30pm CST Monday-Friday or [email protected] for further details about a specific credit.
Can I receive continuing education credit for viewing an OnDemand course?
Yes, Lorman's OnDemand courses are approved for various continuing education credits. Be sure to check the credit listing on individual programs to see what credit is available.
How do I get continuing education credit for attending a live webinar?
A link to request continuing education credit is provided in your confirmation email. If you have misplaced your confirmation email, you may also request your credit here. Only registered and paid attendees will receive continuing education credit.
How do I obtain verification of attendance for reporting purposes?
Certificates of Completion are provided to each registered attendee. If you are attending a full day seminar, they will be available at the end of the day. If you have completed a live webinar or OnDemand program, your certificate will be emailed to you within two weeks following completion of the program. If you have misplaced your Certificate of Completion, email a request to [email protected].
How do I request continuing education credit for viewing an OnDemand course?
When logging into the program, you will be prompted to choose from the available credits for that program. The registered attendee is the only person who can receive continuing education credit for the OnDemand webinar.
Can additional listeners on a live webinar receive continuing education credit?
Only registered and paid attendees will receive continuing education credit. Please contact the Continuing Education Department at 866-352-9539, 8:00am-4:30pm CST Monday-Friday or [email protected] for details.
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OnDemand Courses

What is an OnDemand course?
OnDemand courses are self-paced online programs that allow you to earn continuing education credit at your convenience. Each program includes a downloadable PDF reference manual.
How do I log in to start my OnDemand program?
The login page is located at https://www.lorman.com/online. To log in, you will need your email address and password. Click Courses on the menu to your left and your OnDemand course will appear under the OnDemand Course menu. You may click on View to start the program.
How long do I have to access the program?
The OnDemand webinar may be accessed up to 90 days after the purchase date.
How many times can I access the OnDemand webinar?
You may access the program as many times as you would like for 90 days after the purchase date.
Can I receive continuing education credit for viewing an OnDemand webinar?
Yes, Lorman's OnDemand webinars are approved for certain continuing education credits. Be sure to check the credit listing on individual programs to see what credit is available.
How do I request continuing education credit for an OnDemand webinar?
When logging into the program, you will be prompted to choose from the available credits for that program. The registered attendee is the only person who can receive continuing education credit for the OnDemand webinar.
Can I stop or pause the program?
Yes, you may pause, stop or rewind your program at any time. If you leave the player and log back in, you will pick up where you left off. You can also fast-forward portions after you have watched the entire program.
Can multiple people be logged on at the same time?
No. Each OnDemand that is purchased or registered for is available in your individual account. Only you as the account holder or as an All-Access Pass holder can access your account, therefore only the account holder is licensed to have access to the OnDemand course.
My OnDemand webinar is not functioning properly. What can I do?
We support current web browser versions of Chrome, Firefox and Safari. However, we no longer support Internet Explorer.

Your firewall may be blocking access to Lorman's media server where the audio file is hosted. Please have your IT team check to see if les.media.s3.amazonaws.com is being blocked. JW Player may also

If you are having trouble with the audio, check the volume levels on your computer, as well as on the program itself.

If your slides are not advancing, hit the "sync" button below the slides.

If you are still having problems, please contact our Customer Service Department at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday.
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Live Seminars

What should I wear?
Casual business wear is appropriate and a light jacket or sweater is recommended for your comfort.
What about lunch and parking?
Unless otherwise noted, lunch and parking are on your own. We select seminar locations that have eating establishments within the facility or nearby for your convenience.
I need special accommodations. What should I do?
All of our seminars are held in facilities that are handicap accessible. If you have other needs, please contact our Customer Service Department at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday, two weeks prior to the seminar date.
Are multiple attendee discounts available?
Contact our Customer Service Department at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday, for the most current multiple attendee rates.
Will I receive course materials?
Yes, your course materials will be provided when you check in the day of the seminar.
How late can I register?
We have an open enrollment policy for all of our seminars. Registrations are accepted through the day before the seminar. Additional materials are kept on hand for walk-in registrants the morning of the seminar. If you are not a pre-registered attendee, please contact our Customer Service Department at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday, for the most current information, as changes may occur.
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Cancellation Policy, Payment Options, Questions and Customer Discounts

Do you accept purchase orders?
Yes, we accept purchase orders. Please email the Purchase order to [email protected] and reference your Order Number.
What payment options are available?
We accept American Express, MasterCard and Visa credit card payments. We also accept checks and money orders.
What is the cancellation policy?
Memberships
You may cancel a membership within seventy-two (72) hours of your order for a full refund. If a course is accessed during your membership, your right to a refund is waived.

Membership licenses may not be transferred. If you would like additional licenses, please contact us at [email protected].

Products / Live Webinars / Seminars
If you wish to cancel any unviewed and unshipped product, live webinar or seminar, cancellations must be received within seventy-two (72) hours of your purchase to receive a full refund.

For paid purchases of a single live webinar or seminar, you may transfer your registration to an alternate event or send a substitute attendee to the event in your place. Notice of a transfer or substitution must be provided to Lorman in advance of the originally purchased event. If you cannot attend your live webinar or seminar, you may substitute your registration amount for a recording, if available, at no additional charge.

Onsite Training
If you cancel an onsite training session five or more business days prior to the event, you may receive a refund of half the deposit. Cancellation within five business days of the event will result in a forfeiture of the deposit.
How do I apply a customer credit towards my purchase?
Customer credits must be applied at the time of registration.

Online
On Step 3, check the 'I have a customer credit to apply' box, then enter the credit details in the dialog boxes provided. Select a payment method. Valid credits will be applied before invoicing or charging a credit card.

Phone
Call our Customer Service Department at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday, and mention the credit you would like to use and we'll be happy to apply it to your order or registration.

Mail, Email or Fax
On your registration form, simply note you have a credit and wish to apply it to your order.
I want to purchase online but don’t have a credit card. What are my options?
Please contact our support team for orders that need additional options for payment. Call our Customer Service Department at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday.
Do you offer discounts for government agencies or nonprofit organizations?
We offer a $25 discount for both government agencies and nonprofit organizations. This only applies to seminars and live webinars. Please contact our Customer Service Department at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday, to take advantage of this offer.
Why is my credit card showing double charges?
Typically, this is an authorization hold that is placed before we charge the card. The hold is usually removed within 24 hours but may take up to one week.
Where can I get a copy of Lorman's W-9 Form?
A printable Adobe PDF version of our current W-9 form can be found here. Download W-9 Form
How do I apply a discount toward my current purchase?
Discount codes must be applied at the time of registration.

Online
Enter your discount code in the dialog box provided on the shopping cart page and click Apply. The shopping cart will refresh to show your corrected subtotal. Please contact our Customer Service Department at 1-866-352-9539,8:00am-4:30pm CST Monday-Friday, if you're having trouble locating the discount code box, or if your code is not applying properly.

Phone
Call our Customer Service Department at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday,and mention the discount you're using and we'll be happy to apply it to your order or registration.

Mail, Email or Fax
On your registration form, simply provide the discount code or note that you have a discount and wish to apply it to your order.
Why don’t the charges on my credit card match the confirmation I received?
There are multiple scenarios where the charges may not match. The most common scenario occurs when your credit card has not been charged because the product portion of your Best Value Package has not been shipped. Please call our Customer Service Department at 1-866-352-9539, 8:00am-4:30pm CST Monday-Friday, for additional details.
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