Understand how to deliver bad news sensitively and effectively.
We've all been there, where we find ourselves having to have difficult conversations with employees where we aren't sure how to keep the peace while expressing bad news. This presentation will help you learn how to communicate effectively and reflectively so you can feel good about how you express negative circumstances, such as demotion, improvement plans, raise denial, etc. We will explore specific examples to help you gain confidence in these situations so that you may continue your personal and professional growth during times of difficulty.
Learning Objectives
- You will be able to recognize your role in sharing bad news
- You will be able to recognize your primary communication style in sharing bad news.
- You will be able to identify how to handle various situations such as demotion, raise denial, personal disagreements, etc.
- You will be able to identify moments where self-awareness is needed with response.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Bad News
- Roles
- Processing
- Self-Awareness
Communication Styles
- Aggressive Behaviors
- Passive-Aggressive Behaviors
- Assertive Behaviors
- Leadership Style
Empathetic Listening
- Listening to, For, and With
- Difficult Conversations
- Monitoring Self-Reactions
Examples
- Demotion
- Raise Denial
- Improvement
- Personal Disagreements
- Keeping Respect
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on May 10, 2023.
Call 1-866-352-9540 for further credit information.
- ASA 0.75
- This program may qualify for 0.75 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
HR Certification Institute 1.0
- This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 0.75
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 0.75 PDC(s) for the SHRM-CP or SHRM-SCP.
CPE/NASBA - QAS Self Study 1.5 including Communications and Marketing 1.5
- Noggin Guru, Inc. dba Lorman Education Services and BankersHub is registered with the National Association of State Boards of Accountancy (NASBA) as a QAS Self Study sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.5 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Communications and Marketing for 1.5 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: QAS Self Study. Please refer to the information in this advertisement for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Amy Nolan
Life Design by Amy
- Life & Business Coach/Mental Health Therapist at Life Design by Amy
- Board-certified life and executive and licensed psychotherapist
- Practice primarily helps busy professionals with an emphasis on work-life balance and the consciousness of self-care
- Public speaker for her own company, trainer of the Center for Credentialing & Education, writes curriculum for Rutgers University and has written curriculum/content for the Institute for Integrative Nutrition
- Over 200 presentations in the business, mental health, and wellness industries
- Author of Insights Blog, featured on public outlets such as Yahoo and New York Post
- Ed.S. Degree in organizational management; Master’s degree in counseling psychology
- Can be contacted at [email protected], www.lifedesignbyamy.com, or on Instagram @lifecoachamy
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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