Learn how best to leverage the energy and passion of passive-aggressive personalities to produce win-win results.
Working with people can be like diffusing an explosive device. Everyone has the potential to blow if mishandled. When the natural tendency to be passive meets a strong desire for fairness or equity or the need to win or be right, the conditions become ripe for potential disaster. Handling passive-aggressive situations passively leads to enabling undesirable behavior. Confronting passive-aggressive people may set off a powder keg of emotion and resistance. This material will help you uncover the roots of passive-aggressive behavior, disarm the aggressor, open up the passivist, and move the conversation into the assertive zone - even creating a long-term culture where communication is safe and productive.
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Understanding the Passive-Aggressive Personality
- What Is Passive-Aggressive Behavior, and What Are the Signs?
- Who Tends to Have Passive-Aggressive Tendencies?
- What Are the Roots of the Passive-Aggressive Personality?
Responding Effectively in Passive-Aggressive Situations
- Listening Skills for Diagnosing the Real Issues
- Strategic Analysis Tool for Anticipating Potential Outcomes
- Checklist for Plotting the Best Course of Action at Lightning Speed
Producing a Win-Win Result in the Short Term While Cultivating Lasting Trust
- Maintain Composure and Buy Yourself Time to Effectively Engage
- Disarm the Survival Response to Circumvent Potential Emotional Encounters
- Separate the Person From the Problem to Confront Behavior While Preserving Self-Worth
- Create an Environment of Psychological Safety That Reduces the Need for Passive-Aggressive Behavior
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on March 22, 2021.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Sheryl Prindle
Professional Coach Academy
Sherry Prindle
- Virtual Training Specialist – Pathways Business Seminars, Successful Training Solutions
- Lead Trainer Specializing in Conflict, Communication, and Emotional Control – Performance Training Resources
- Founder of the Professional Coach Academy – Certifying life and executive coaches since 2008
- Author of Manipulation: How to Recognize and Resist the Games People Play
- Curriculum Development Specialist for three seminar companies and four gov-ernment agencies
- Founder and host of a Star Summit speaker and trainer incubator
- Certified as a professional trainer and master coach
- Interdisciplinary Master of Arts degree in Business, Communications, and Linguistics
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.
