Learn simple yet powerful communication strategies to reduce communication errors and boost credibility.
Miscommunications can create unnecessary stress, costly workplace errors, lost productivity, and damage important relationships and credibility. These conditions can lead to a reduction in trust, confidence, and morale, driving a wedge between employees and their peers and leaders. Often people recognize that poor communication is the cause, yet they don't know what to do to be more effective communicators. This course will provide you with simple yet powerful communication strategies to reduce communication errors. The strategies will build skills and abilities, enhance relationships, increase confidence and collaboration, and build a culture of trust.
Learning Objectives
- You will be able to recognize the four different communication styles.
- You will be able to identify your communication style using the DISC profile.
- You will be able to differentiate between verbal and nonverbal communication.
- You will be able to recognize how to overcome barriers to effective communication and how to develop effective communication skills.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Recognizing the Four Different Communication Styles
- Overview of the Four Different Communication Styles: Passive, Aggressive, Passive-Aggressive, and Assertive
- Recognizing Each Style Through Behaviors and Language
Identifying Your Communication Style
- Identifying Your Predominant Communication Style Through the Lens of the DiSC Profile
- Understanding What Other Styles Need for Effective Communication
Verbal and Nonverbal Communication
- Using I Statements
- Using Pitch, Tone, and Speed to Convey Meaning
- The Importance of Nonverbal Communication
Overcoming Barriers to Effective Communication
- Understanding the Communication/Feedback Loop
- Identifying Common Barriers
- Avoiding Language That Diminishes Credibility
- Asking Questions to Ensure Understanding
Developing Effective Communication Skills
- Establishing Strong Connections Virtually
- Being a Good Listener
- The Link Between Effective Communication and Success
Questions and Answers
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last reviewed on January 31, 2024.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
CPE/NASBA - QAS Self Study 1.8 including Personal Development 1.8
- Noggin Guru, Inc. dba Lorman Education Services and BankersHub is registered with the National Association of State Boards of Accountancy (NASBA) as a QAS Self Study sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.8 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Personal Development for 1.8 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: QAS Self Study. Please refer to the information in this advertisement for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Christina Madrid
SoulSalt Inc.
- Coach and consultant at SoulSalt
- Over 25 years of corporate HR, coaching, and consulting experience
- Workshops and trainings focus on optimizing people potential and business performance
- Workshop and training topics include mindful communication, identifying and leveraging strengths, understanding personality styles, improving employee well-being, living according to personal values, enhancing diversity, equity, inclusion and belonging, aligning culture with mission, vision, and values, improving employee engagement
- Created and led management and leadership development multi-session programs
- Created and led personal development and holistic wellness seminars
- Teaches HR certification preparation course and coaches and mentors HR professionals
- Award-winning developer of inclusive and engaged cultures
- Certified life and health coach (NBC-HWC), certified human resources professional (SPHR), certified vinyasa and restorative yoga teacher
- M.S. degree in education, B.S. degree in business management
- Can be contacted at [email protected], [email protected], or 760-805-7952
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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