Learn how clear and concise communication, along with emotional intelligence, promotes team building and individual success.
Exceptional customer service helps build team success and generate more profit. This presentation will focus on what builds the understanding of consistently applying customer-focused behaviors and attitudes. Leaders and team members at all levels will learn how clear and concise communication, along with emotional intelligence, promotes team building, individual success, and exceptional customer service. Angie will introduce simple processes that can be highly effective.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Why Practice Exceptional Customer Service?
- Employee Empowerment/Confidence
- Productivity
- Profits
The Current Level of Customer Service Within Your Teams
- Surveys (Internal and External)
- Success Stories, Development Opportunities
- Obstacles to Better Customer Service
Your Expectations of Exceptional Customer Service
- Everyone Has Different Ideas of Customer Service
- Basics - Simple Yet Essential Practices
- Frequent Overview of Practices
Communication
- Foundation of Communication - Active Listening, Feedback, Clarity
- Be Prepared
- Be Present
Emotional Intelligence
- The Ability to Understand and Manage Your Emotions and How or if They Affect Those Around You
- Traits of Emotional Intelligence
- Self-Awareness
Accountability
- Begins at the Top
- Building Trust
- Accountable for Actions, Behaviors, Performance
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on June 8, 2023.
Call 1-866-352-9540 for further credit information.
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Angie Garfield
Customer 1st Success
- Owner of Customer First Success
- Expertise in communication skills, team building, team environment dynamics, people development, emotional intelligence, goal achievement for individuals and teams, behaviors, and resolving conflict
- Has facilitated successfully over 800 professionals in the Omaha area to achieve excellence in customer service
- Has presented to senior executives, international professionals, and charitable organizations
- Known for engaging participants with content and material that brings team building as well as individual success to any company
- Member of Omaha Area Chamber of Commerce, Omaha Better Business Bureau, and National Speakers Association
- Can be contacted at [email protected] or 402-320-5892
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
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- Course Manuals
- Executive Reports
- White Papers and Articles
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- State Specific Credit Tracker
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