Understand the psychology of a difficult conversation and how to avoid the common pitfalls that cause the conversation to fail.
Challenging conversations are common in the workplace, yet we all tend to avoid them until absolutely necessary. What if the difference between avoiding/hating challenging conversations and enjoying and having successful outcomes is all in your head? What if your ability to handle any challenging conversation is merely learning the psychology of why they are difficult, shifting your way of engaging in those conversations, and mastering several templates to practice and use to create opportunities and solutions versus upset and frustration? This material will cover all the salient points to support you on your way to mastery. Become the person people look to for help with creating success out of challenging conversations by committing to learning these key principles and practices.
Learning Objectives
- You will be able to identify techniques for giving and receiving positive and negative feedback.
- You will be able to identify strategies for anchoring, and dealing with the emotions of challenging conversations.
- You will be able to recognize strategies in having challenging conversations, and how to defuse the stress, tension, and resistance.
- You will be able to differentiate feelings versus judgments, and identify how to shift a conversation to a learning conversation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Happens in Your Head/Heart/Spirit That Causes Challenging Conversations to Go Badly
- What the Mind Does to Your Emotions and Intelligence
- How to Catch and Stop Those Triggers
- Reframing and Avoiding the Drop-in IQ During Difficult Conversations
To Talk About or Not to Talk About
- Choosing to Have the Conversation
- Setting the Context for Success Based on the Behaviors of the Other Party
- Preparation and Delivery to Nullify Negatives and Support Positive Outcomes
Having the Challenging Conversation - the No Lipstick on a Pig Mastery
- Identifying Viewpoints
- Diffusing Stress, Tension
- Handling Resistance
- Setting Mutual Goals/Values/Solutions
Giving and Receiving Positive and Negative Feedback
- The Three Conversations
- The Tricks of Seemingly Positive Conversations and Guidelines to Conduct
- The Tricks of Seemingly Negative Conversations and Guidelines to Conduct
Tools and Templates You Can Use to Guarantee Your Success
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last reviewed on January 31, 2024.
Call 1-866-352-9540 for further credit information.
- ASA 1.0
- This program may qualify for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
HR Certification Institute 1.0
- This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
CPE/NASBA - QAS Self Study 1.8 including Communications and Marketing 1.8
- Noggin Guru, Inc. dba Lorman Education Services and BankersHub is registered with the National Association of State Boards of Accountancy (NASBA) as a QAS Self Study sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.8 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Communications and Marketing for 1.8 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: QAS Self Study. Please refer to the information in this advertisement for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Elizabeth Frisch
The Thrival Company
- CXO of The Thrival Company — Because survival is not enough (www.thrivalcompany.com)
- Thrival is an accredited provider of continuing education credits to professionals in accounting, HR, PD, auditing, engineering, project management, environmental, health and safety, and many more areas
- Founder of Your Corporate Shrink (www.yourcorporateshrink.com), offering management consulting and coaching support to over 50 different business and government sectors
- Lead content developer at Training That Does Not Suck (www.ttdns247.com)
- Our practice emphasizes all aspects of organizational development, performance improvement, operational infrastructure design, and driving positive and measurable behavior/culture change using the best technological and psychological methods
- Global keynote speaker and corporate trainer on the topics of leadership, team building, entrepreneurship, culture/behavior change, HR attraction/retention, and driving positive global and systemic transformation
- Author of Mission to Million$ — Taking Big Ideas and Making Them a Reality and You Can’t Engineer Human
- Member of IIA, SHRM, SAME, Wizard Academy, and the Human Communications Institute (HCI)
- More than 1,000 hours of post-graduate courses and training in facilitation, mediation, human resources, psychology, brain science, adult learning behavior, and related topics
- B.S. degree in chemical engineering, Purdue University
- Can be contacted at 512-656-7518, [email protected], on Twitter® @elizabethfrisch, www.elizabethfrisch.com, or on LinkedIn® elizabeth-frisch
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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