Learn about the common causes of incivility in the workplace and what you can do to promote cooperation.
Incivility has permeated our culture and our workplaces. From national politics to courtrooms to media to work, people have learned not to be nice to each other. While bullying and misbehaviors are decried, very little is done to support a culture of civility. The result is conflict, chaos, loss of productivity, low morale, and costly turnovers. This topic helps leaders, supervisors, and managers understand the causes of incivility and provide actionable ideas to promote civility and cooperation in teams and workplaces.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Causes Incivility?
- Ignorance
- Lack of Motivation or Incentive
- Laziness
- Leadership
- Organizational and Cultural Norms
Why Don't People Cooperate?
- Don't Know How
- Have a Competitive, Adversarial World-View
- Workplace Culture Is Based on Individual Reward and Recognition
- Management Is Authoritarian
- Leadership
What Can You Do About It?
- Dealing With the People That Report to You Is Your Job
- Treat Them With Respect
- Listen to the Emotions, Not the Words
- Teach Your People How to ProblemSolve
- Errors and Mistakes Are Teaching Moments
- Know Your People and What Motivates Them
- Understand and Practice the Difference Between Leadership and Management
- Provide Direction, Safety, and Certainty the Psychological Roles of Leadership
- Teach by Example
- Do You Have Time to Be Civil?
- Are You Motivated to Be Civil, No Matter the Provocation?
- Can You Be the Wise Elder in the Room?
- Create Kindergarten Rules Around Simple Manners
- Please and Thank You
- Talk Directly Rather Than Email or Text
- Model Politeness and Respect Even When Profoundly Disrespected
- Establish Ground Rules During Meetings
- Have a Written Agenda
Things You Can Do for Yourself
- Learn How to Mediate
- Raise Your Emotional Intelligence
- Learn How to Coach
- Work Two Levels Down
- Train Your People to Be Leaders
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on February 8, 2022.
Call 1-866-352-9540 for further credit information.
HR Certification Institute 1.0
- This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Douglas E. Noll, J.D., M.A.
Noll Associates
- Trial lawyer for 22 years before turning to peacemaking and mediation
- Adjunct professor at the Straus Institute of Dispute Resolution, Caruso School of Law, Pepperdine University
- Author of four books
- Honored as California Lawyer Magazine Lawyer of the Year
- Purpose Prize fellow since 2014 and has received many other professional awards and recognition
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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