Learn how to become a decision-maker and problem-solver by overcoming barriers and using the problem-solving model.
Most good decision-makers learned their craft the hard way ... by making mistakes. The problem now is that the stakes are so much higher. Turnover of critical positions, employee lawsuits and frustrated, burnt out managers have an immediate effect on the bottom line. Learn best practice problem-solving from the research of scholars and the experiences of executives at all levels. This material will provide practical steps to better workplace decision-making. Discover rules to accelerate positive outcomes and break down the barriers that block successful problem-solving. The topic also provides an analysis of one of today's most difficult management decisions ... termination. How many times have executives struggled with this decision and process only to have co-workers come back with, "what took you so long?" This is a leadership issue. Embracing problems as challenges and timely decision-making are both important components in a great leader's workplace toolbox. This topic is critical for employers who want to create and maintain a culture as a destination company for "A" players.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Were They Thinking?
- Examples of Bad Decision-Making
- Definition of Good Decision-Making
Decision-Making/Problem-Solving Model
- Gut vs. Calculation
- 8 Rules of Effective Decision-Making
- Information Overload: Coping Strategies
Barriers to Better Decision-Making
- The Drive for Consensus ... Groupthink
- The Drive for the Status Quo
- The Drive for Solutions
Analysis: Termination ... One of the Toughest Workplace Decisions
- Why Is This so Hard?
- Qualifying Question: Knowing What You Know Now About This Employee, Would You Enthusiastically
- Re-Hire Him or Her?
- Options, Progression and Outcome
3 Key Habits to Better Decision-Making/Problem-Solving
- Slow Down
- Seek out Disagreement
- Debrief the Good, the Bad and the Ugly
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on November 30, 2020.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Hunter Lott
HR Policy Studio
- Pain relief for business owners and management at all levels; whether it’s a keynote presentation, a conference breakout session, training your management team or serving as a coach to your one-person HR department, Hunter alleviates the frustration and promotes better HR decision-making
- Presented over 4000 on stage events, over 17,000 presentation hours to 100,000 business owners and managers at all levels on topics such as hiring, motivation, leadership, firing and staying out of court
- Wrote, Please Sue Me - The Guide to Safe Hiring and Firing Practices for the Frontline Manager with a Short Attention Span
- Has reviewed over 1200 employee handbooks
- Award winning senior course leader for the American Management Association and a top-rated speaker with the Society for Human Resource Management; Speaker of the Year, Impact Speaker of the Year and Top Performer Vistage honors
- Along with hundreds of small, growing businesses his client list includes, Anheuser-Busch, FedEx, Carpet One, Caterpillar, Morton Buildings, The National Institutes of Health, Partners HealthCare, and Milton Hershey School
- M.S. degree in employment law, Nova Southeastern’s Shepard Broad College of Law; attended Tulane University in New Orleans; graduate, Iowa State
- Can be contacted at 507-993-1340, [email protected] or www.HunterLott.com
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
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- Course Manuals
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- White Papers and Articles
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- State Specific Credit Tracker
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