Understand how to monitor and address customer privacy issues and compliance changes with the customer service department.
In an era where data breaches appear to be the norm, protecting vital customer data is increasingly important. Ensuring the protection of Personable Identifiable Information or PIN allows customer service centers to act as a good corporate steward towards its customers. Customer Service Representatives are the lynchpins for ensuring customer data such as PINs are safeguarded and protected. This ondemand webinar, Privacy is the New Black - Privacy Policy Do's and Don'ts for Customer Service Representatives will practically explore ways of securing PINs across people, process and technology and offer you solutions to proactively address this pressing issue within your customer servicing centers.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Customer Service Privacy Primer
Market Trends Impacting the Need for Greater Privacy Policy
- Data Breaches
- Regulatory and Compliance Changes
- The Rise of the "Channel Hopping" Customer
Ways to Monitor and Address Privacy With Your Customer Service Representatives
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on June 24, 2015.
Call 1-866-352-9540 for further credit information.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Art Hall
Alvarez & Marsal
- Senior Director with Alvarez & Marsal in Atlanta; focuses on customer service, CRM, and supply chain
- Over 25 years of operations and people leadership
- Certified in Prosci Change Management®
- Bachelor’s degree, State University of New York at Binghamton
- Can be contacted at [email protected] or 404-759-9158
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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