Gain a better understanding of the negotiation process in order to improve business development efforts.
Today's competitive environment requires the commercial lender to be able to negotiate in various, sometimes abstract situations, all at once. This topic will help you learn to ask for the business and actually close the deal, emphasize negotiation skill building, effective communications, telephone techniques, and the negotiation process in order to improve the bank's overall business development efforts. The related concepts of technical skill set and management styles will also be displayed and the information will cover the importance of the human side of negotiations including empathy, ego, and needs. Business development case studies, including role-playing exercises, will be presented in order to reinforce the concepts.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Negotiation Skill Building
Effective Communications
Telephone Techniques
The Negotiation Process
Improving the Bank's Business Development Efforts
Technical Skill Set and Management Styles
The Human Side of Negotiations
Business Development Case Studies and Role-Playing Exercises
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on April 8, 2019.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
David L. Osburn, M.B.A., CCRA
Osburn & Associates, LLC
- Founder of Osburn & Associates, LLC
- Contract CFO clients include medical practitioners, financial institutions, law firms, CPA firms, architects, real estate developers, and contractors
- Extensive professional background of over 30 years encompasses 21 years as a business trainer/contract CFO and 16 years as a bank commercial lender including the position of vice president/senior banking officer
- Banking credentials include loan underwriting, loan work-out, management, and business development
- Has been an adjunct college professor for over 30 years including the College of Southern Nevada
- Holds the professional designation of Certified Credit & Risk Analyst (CCRA) as granted by the National Association of Credit Management (NACM)
- M.B.A. degree, Utah State University; B.S. degree in finance, Brigham Young University; graduate of the ABA National Commercial Lending School, University of Oklahoma
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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