Negotiation skills are used often among administrative professionals - learn valuable negotiation skills to help you get what you need in the administrative field.
Administrative assistants likely find themselves negotiating from time to time. Perhaps you need to make the best deal with an office supply vendor, or you have to convince a handful of executives that a change in a longstanding process would help increase your efficiency. You must effectively negotiate deadlines, resources, budgets and other requirements - often with others having more authority than them in order to be effective and remain productive. You also need to make sure you are open to compromise when finding a middle ground that would benefit everyone involved. In dealing all these issues, your negotiation skills need to be spot on. This topic offers you tips and techniques to apply powerful negotiating methods and skills with greater competence and confidence.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Benefits
- Why Having These Skills Is Essential - Why Would I Need These Skills
Negotiation Basics
- What Is Negotiation and and What It Is Not
- When to Negotiate and When to Walk Away
- What to Negotiate
- Use Power of Proactive Questioning and Active Listening to Influence
- Planning and Preparing for Negotiations: Goal-Setting, Best Practices in Negotiation Planning, Preparation Checklist
- Handling Objections
Negotiating Strategies
- Best Practices in Negotiations
- Define Your BATNA (Best Alternative to a Negotiation Agreement), WATNA (Worst Alternative to a Negotiation Agreement), WAP (Walk Away Point) and ZOPA (Zone of Possible Agreement)
- Determine the Most Effective Negotiation Strategies and Methods for Different Situations
- Gain Buy in at Any Level
- Tips for Making It a Win Win All Around
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on October 1, 2019.
Call 1-866-352-9540 for further credit information.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Audrey Halpern
ARH Employee Training
- President of ARH Employee Training, working to create and customize employee soft skills training programs that fit the culture of her clients
- More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding, and Train the Trainer experience
- Faculty member of the American Management Association where she trains communication skills
- Corporate trainer for Fortune 500 companies across the country and globally
- Partners with business coaches, HR leaders, and other business leaders to facilitate corporate and institutional training events
- Member of several professional organizations and has received numerous certifications
- Writes weekly articles on LinkedIn® Pulse that have garnered much recognition and an international following
- Can be contacted at [email protected]; http://www.linkedin.com/in/audreyhtraining138/; twitter@trainsemployees; www.arhemployeetraining.com; www.facebook.com/ARH-Employee-Skills
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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