Learn measures to improve quality service by connecting the technology, people, processes and leadership in a cross-reference methodology.
Service and quality cannot be determined by product and price alone. The quality of the leadership, training, processes and corporate culture are deeply intertwined to achieve the most effective results. Each component is dependent upon the other. Today's market demands results. In order to achieve this we must hold companies and teams accountable to total quality management. The strategic influence of investing in quality technology, engaging people who are effectively right for the job, developing assessments, connecting management and company culture to productive interactive system will yield the results many companies seek in quality of service for its internal and external supply chain. Understanding quality people, processes, accountability and cultural dimensions must be deliberate with decisions focused towards the highest results of quality service.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Technology
- Invest in Innovation
- Interactive B2B Self-Service: Design Thinking
- Digital Transformation Aligning Technology for Quality
- Internal Knowledge Network
Engagement
- A Steadfast Commitment to Your Why
- The Business Case for Transparency
- Employee Ownership of Quality
- AIT Model of Learning: Leadership, Team and Supply Chain: Always in Training (AIT)
Assessment
- Sustainable Development and Understanding the Cost of Quality (COQ)
- Valuable KPIs: Measuring as a Norm
- Monitoring Customer Health and the Rise of Their Success
- How Survey Tools Can Be Effective in Identifying Issues and Managing Quality and Service
Management
- Culture and Its Impact on Results
- 3 Dimensions of Service Quality
- Reliability
- Responsiveness
- Assurance
- Quality Culture Transformation Program
- Linking Cultural Dimensions and Service Quality
Systems
- Develop Micro Business Eco Systems
- Process Capabilities: Implement Lean and Realistic Efficiency Processes
- Internal Quality Improvement Initiatives
- Team Problem Solving System
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on February 20, 2020.
Call 1-866-352-9540 for further credit information.
- CPIM/CFPIM/CSCP 1.0
- This program may qualify for 1.0 certification maintenance points toward the CSCP, CPIM and CLTD designations through The Association for Operations Management.
- ISM 1.25
- Participants who successfully complete this program will receive 1.25 hours of continuing education. They may be applied toward ISM CPSM, CPSD or C.P.M. recertification. ISM's consent to approve hours for this educational event is not an endorsement of this program or its content by ISM.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Cherie Avinger
Visionary Perception, Inc.
- President/CEO in the office of Visionary Perception, Inc.
- ODL consultant and executive coach in the office of RCL Agencies, Inc.
- Expert in accelerated leadership development, highly effective teams, innovative processes, and maximized profits for mid and large-level corporations
- Author of the innovative Visionary Perception and Lee Systems training models and coaching programs
- Certified in DISC and MBTI
- Certification Entrepreneurship Essentials, Harvard Business, HBx
- Certified Professional Coach, IPEC, and accredited by the International Coach Federation
- Masters Certification in the Global Supply Chain Management Michigan State University
- A member of SHRM, Chamber of Commerce, Change, Create, Transform Org, NAPW, and NSA
- Mentor, Montclair State University Accelerated Business Program
- Master’s degree in organizational development and leadership, St. Joseph’s University; bachelor’s degree in business education and management, Montclair State University
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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