Learn how to keep harmony, promote ideas, soothe tensions, and empower your team.
Are your meetings feeling more and more like bailing out a sinking canoe? Do you feel like your instructions and feedback are falling on deaf ears? If you are spending most of your time fixing communication misunderstandings and mitigating arguments, you have a leadership communication problem. Many leaders strive to keep harmony in their team but miss out on opportunities to promote ideas; soothe tensions; and empower their teams to speak up, take responsibility, and take action. This topic will give you the tools you need to achieve all three.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Why Is Communication so Important?
- How Communication Can Save Your Sanity and Your Team
- Recognizing When Communication Has Actually Taken Place
- Catering to Different Communication Styles
Encouraging Communication
- Closing the Open Door Policy
- The Importance of GSD Mode
- How to Use the Cupcake Revolution to Reduce Fear of Speaking up
Keeping Meetings on Topic
- Signposting
- Bridging
- Dealing With Naysayers and Divas
Delivering Difficult Information
- When and How to Deliver Tough News
- How to Gain Buy-in for a Solution
- Learning From Pre-and Post-Mortems
Giving Effective Feedback
- When to Provide Feedback
- How to Be Honest and Still Respectful
- Encouraging Change
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on January 19, 2021.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.5
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.5.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Melanie Hope
Hope Speaking LLC
- Owner/Operator of StormKatt Productions LLC (writing/editing) and Hope Speaking (training/speaking)
- More than 20 years of experience in the corporate world in leadership and development
- Contracted with both private and public enterprises delivering live workshops throughout the world
- Written multiple books about leadership, communication, and writing
- Distinguished (highest) Toastmaster status; semi-finalist in the 2012 World Championship of Public Speaking
- Co-host of podcast and video channel CounterCultureWISE
- Professional editor and writer for multiple clients, including NPR
- B.A. degree in communications, University of Washington
- Can be contacted at [email protected], HopeSpeaking.com, Twitter® @hopespeaking, Facebook® facebook.com/hopespeakingllc, YouTube® youtube.com/hopespeaking, Pinterest® pinterest.com/hopespeaking, and LinkedIn® linkedin.com/in/hopespeaking
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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