Learn elements of emotional intelligence that will help you deal with strong emotions in others and in yourself.
Feelings and emotions are normal. Even in the workplace, the expressing of emotions by employees should not be discouraged. Expressing emotions become a problem when employees express strong emotions that become disruptive to the workplace. In this topic, you will learn that emotional employees can be handled successfully through a number of different techniques, including active listening, empathy, the use of questions, coaching, and reframing inflammatory comments. The material will cover how to recognize employees that may be experiencing mental health issues and how to refer them to resources that may be able to help them deal with their strong emotions. Finally, you will learn how to identify and handle potential threats of violence from employees and some potential interventions managers can use to prevent emotional employees from becoming violent.
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Emotions in the Workplace
- Handling Employee Emotions
- Emotions Are Normal
- Giving Voice to Employees
- Active Listening
- Emotional Intelligence
- Elements of Emotional Intelligence
- Identifying Your Own Emotions
- Identifying the Feelings of Employees
- Developing Empathy
- The Issue of SelfControl/SelfRegulation
The Emotional Employee
- Causes of Strong Emotions
- The Impact of Stress
- A Biological Explanation for Strong Emotions
- Hormonal Imbalances
- Lack of Sleep
- Poor Diet
- Mental Health Issues
- Mental Disorders
- Depression
- Mood Disorder
- Personality Disorder
- Identifying Employee Mental Health Issues
- Use of an Employee Assistance Program (EAP)
- Be Aware of Protections Afforded by the Americans With Disabilities Act (ADA)
Dealing With the Emotional Employee
- Communicating With the Emotional Employee
- Paraphrase the Employee's Comments
- Asking Questions
- Listen More Than Speak
- Reframe Inflammatory/Emotional Comments
- Other Manager Interventions
- Coaching the Emotional Employee
- Having an Accountability Conversation
- Assessing Potential Mental Health Issues of Employee
- Refer Employee to Human Resources for Assistance
- Discipline
Dealing With the Threat of Employee Violence
- Assessing the Threat of Employee Violence
- Warning Signs of Violence
- Substance Abuse
- Mood Swings
- Behavior Making Other Employees Uncomfortable
- Aggressive Behavior
- Response to the Threat of Employee Violence
- Use of a Threat Assessment Team
- Identifying a Suicidal Employee
- Create a Supportive Environment
- Provide Communication and Empathy Training
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on July 14, 2021.
Call 1-866-352-9540 for further credit information.
- ASA 1.0
- This program may qualify for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Bob Churilla
Conflict Resolution Professionals Group
- Partner and co-founder of Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting, and team building
- Some of his clients include the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA), Unity Worldwide Ministries, Ohio Historical Society, and the Michigan Department of Environmental Quality (DEQ)
- Also, a visiting professor at DeVry University and teaches classes on leadership, negotiation, workplace conflict and managing organizational change in the school’s graduate programs
- Has served as the programming chair for both the International Coach Federation - Cleveland, Ohio Chapter and the Organizational Development Connection, Cleveland Chapter
- Published the article “Coping and Planning for Uncertainties in the Development of Exceptions to the Employment-at-Will Doctrine” in the Cleveland State Law Review, 1989
- Ph.D. degree in conflict resolution and analysis; J.D. degree
- Can be contacted at 440-725-8723 or [email protected]
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.
