Avoid miscommunication issues - learn this easy to follow method for active listening and ensuring that messages are received as they were intended.
Studies have shown that the average person only listens at 25 percent capacity. Another study showed that a total estimated cost of $37 billion could be attributed to lost productivity due to miscommunications and assumptions. That study involved a survey of 400 companies with a total of 100,000 employees. The same study found that the average cost per company was $62 million per year. Group Vision estimated in another study that Fortune 500 companies wasted an estimated $75 million per year on meetings and the major culprit for the waste was ineffective listening skills when materials or information had to be constantly repeated. This topic will address some of the most common causes or reasons for miscommunication and poor listening. It will also provide a systematic, easy to follow method for active listening and ensuring that messages are received as they were intended.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Positive and Negative Consequences of Listening or Not Listening
- Relationships and Deals Gone South Because of Poor Listening Habits
- Successful Relationships Rooted in Ones Ability to Listen
- Specific Examples From Business
Factors That Cause Poor Listening
- Wrong Environment - e.g. Noise, Ringing Phones, Interruptions From Others
- Thinking About What We Want to Say - Either to Refute or Impress
- Pre-Judging the Speaker Based on Past Experiences or Hearsay
Tips for Making Yourself an Effective Listener
- Adjusting Your Attitude Toward Speaker or Topic or Both
- Setting the Right Environment
- Listen Acronym
Making It Work for You
- Identifying Your Listening Weak Point
- Addressing Your Listening Strengths and Developmental Opportunities
- Exercises for Developing Your Listening Skills
Developing a Habit of Listening Effectively
- Testing Your Skills
- Measuring Progress
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on February 3, 2021.
Call 1-866-352-9540 for further credit information.
HR Certification Institute 1.5
- This E-Learning program has been pre-approved for 1.5 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
- IAAP 1.5
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.5.
SHRM 1.5
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC(s) for the SHRM-CP or SHRM-SCP.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Michael Cox
Michael Cox Management and Sales Training
- Owner and President of Michael Cox Management and Sales Training
- Has facilitated hundreds of highly acclaimed courses and seminars and webinars over the last 11 years, all with very positive reviews
- Spent 29 years with Pfizer Pharmaceuticals, prior to starting his business, and earned numerous awards for leadership and performance
- Noted throughout his career for developing people into management and upper management positions
- Certified in DISC and situational leadership training
- M.B.A. degree, Haub School of Business, St. Joseph’s University
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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