Learn how to help employees identify the difference between change and transition and the emotions associated with them.
Dealing with constant change events and the transitions that follow may seem to have become a way of life for many of us. When we feel that the change is good for us we welcome it, embrace it and move on. When we believe that the change will have a negative impact, we are not so fond of it and may experience a negative reaction to it. We all know that change can be accompanied by stress. When that happens, our emotional and physical well being can suffer and in turn, our work and private lives can be negatively impacted. This is likely what is happening with your employees. What's needed in times of change and stress is the ability to adapt and develop resilience. This topic will help you better understand the correlation between change, transition, and resilience.
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Understanding Change and Transition
- I Heard It Through the Grapevine
- Change and Transition
- Stages of Transition
Let's Define the Terms
- Resilience
- Adapt
- Stressor
Resiliency and Beliefs
- The Role of Our Beliefs
- Ticker Tape Beliefs
- Iceberg Beliefs
Encouraging Personal Resilience
- Thinking Traps and Ways to Avoid Them
- What Resilient People Think, Say and Do
- Creating a Resilience Action Plan
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on November 19, 2020.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Jeannie Davis
Now Hear This, Inc.
- President, Now Hear This, Inc.
- More than 26 years helping people enhance interpersonal communication skills and improve telephone communication through keynote presentations, workshops, and seminars throughout the U.S.
- Lorman Education Services recognizes Jeannie as a Platinum Distinguished Faculty member since 2012
- Award-winning author of Beyond Hello: A Practical Guide For Excellent Telephone Communication and Quality Customer Service and contributing author in Real World Customer Service Strategies That Work
- Writer of numerous published articles and respected national authority on telephone communication for exceptional customer service
- 26-year professional member of the National Speakers Association (NSA); past president of the International Customer Service Association Colorado Chapter (ICSA)
- Creator of 4-pack audio CD learning series comprised of most requested keynote presentations
- Clients include Fortune 500 corporations and national association meeting planners
- Can be contacted at 303-337-1991or [email protected]
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.
