Explore your personal communication style and learn how to build empathy into your professional identity as a manager.
Many individuals in professional settings are starting to reject the idea of the cold, professional environment. Dubbed 'The Great Resignation,' more and more employees are searching for a career that gives them purpose and provides growth and empathetic regard to work-life balance. This presentation will give you an opportunity to learn how managing with empathy can help you build relationships, retain talent, and create a positive working environment. We will discuss how to navigate difficult conversations individually and in groups. We will explore your communication style and learn how to build empathy into your professional identity as a manager. Learning to communicate is critical for our time as more employees are burnt out and expected to do more with less.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Empathy
- Definition
- What It Is Not
- Self-Awareness of as a Manager
Communication Styles
- Aggressive Behaviors
- Passive-Aggressive Behaviors
- Assertive Behaviors
- Leadership Style
Empathetic Listening
- Listening to
- Listening for
- Listening With
Managing With Empathy
- Individual Conversation
- In Groups/Meetings
- Communicating Needs
Mindful Practice
- Difficult Conversations
- Communicating Needs of Others
- Monitoring Self-Reactions
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on October 19, 2022.
Call 1-866-352-9540 for further credit information.
- ASA 0.75
- This program may qualify for 0.75 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
HR Certification Institute 1.0
- This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 0.75
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 0.75 PDC(s) for the SHRM-CP or SHRM-SCP.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Amy Nolan
Life Design by Amy
- Life & Business Coach/Mental Health Therapist at Life Design by Amy
- Board-certified life and executive and licensed psychotherapist
- Practice primarily helps busy professionals with an emphasis on work-life balance and the consciousness of self-care
- Public speaker for her own company, trainer of the Center for Credentialing & Education, writes curriculum for Rutgers University and has written curriculum/content for the Institute for Integrative Nutrition
- Over 200 presentations in the business, mental health, and wellness industries
- Author of Insights Blog, featured on public outlets such as Yahoo and New York Post
- Ed.S. Degree in organizational management; Master’s degree in counseling psychology
- Can be contacted at [email protected], www.lifedesignbyamy.com, or on Instagram @lifecoachamy
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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