Understand the dynamics of decision-making and how manager credibility softens the impact of a No-decision with minimal disappointment.
Frequently in business, decisions must be made, and approval given for requests, small and large, involving personal and/or business interests. Say No when you shouldn't, and you may pass up opportunities and options that benefit the individual, department, or organization. But there are situations and dilemmas where No is the right answer. How does a manager come to the right decision quickly and deliver an unfavorable response to the requestor, without negatively impacting the employee or the departmental relationships and morale? This presentation will help managers and business leaders understand the dynamics of decision-making and how manager credibility softens the impact of a No-decision with minimal disappointment and unhappiness. The webinar also expounds on what can go wrong when saying No and how to establish safe relationships with familiarity and structure. Failing to realize the crucial nature of these relationship events can result in employees constantly seeking your decision on matters they should know are not acceptable, with an increased need for you to refuse them. Follow the approaches outlined in this webinar and avoid this vicious cycle!
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Introduction
- How We Communicate Is a Big Part of Who We Are
- Avoid Duplicity and Gain Credibility by Consistently Matching Actions and Words
- The Types of Requests We Receive Can Be Personal or Business, Individual or Group-Oriented
Learn What Could Go Wrong, When Saying No
- When Hearing the Pitch
- When Weighing the Options
- When Deciding
Establish Safe Relationships With Familiarity and Structure
- Set Expectations, Teach, and Practice Problem-Solving so They Do Too
- Create Freedom and Self-Sufficiency Through Cost Awareness, Budgets, Reserves, and Power-Sharing
- Active Listening-the Complexity of a Discussion
Know What You Are Saying No to, Through Informed Decision-Making
- Consider Outcomes and Opportunities Through Scenario Planning
- Remove Bias and Reveal Information
- Framing and Mapping
How to Redirect When You Must Say No
- Body Language
- Remember There Are Always Options
- Redirect to the Future, Circling Back
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on February 15, 2024.
Call 1-866-352-9540 for further credit information.
- ASA 1.0
- This program may qualify for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
HR Certification Institute 1.0
- This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Lori Fisher
PLS Management Consulting, Ltd
Lori G. Fisher, PMP
- President/Owner of PLS Management Consulting, an operations consulting, training, and coaching firm
- 25 years of operations leadership in biotechnology, aerospace, steel tool, and steel industries; successfully led cross-functional teams with budgets exceeding $5M, with recent work with Ugandan non-governmental organization, YAREN Organization, Inc.
- Board of Directors, Portage County Human Resources Association (PCHRA)
- Creator of engagement, collaboration, and leadership training courses, author of several blogs on employee engagement, collaboration, systems thinking, and operations management; series of articles entitled Philosophers A to Z highlighting the impact of philosophy and knowledge on today’s operations management
- BS Chemistry, Kent State University; Executive Management Certificate, Cranfield University, UK; Project Management Institute (PMI) Project Management Professional (PMP) and Wicked Problem Solving Practitioner Certification, Cabrera Research Labs Certified Trainer in Systems Thinking, Leadership, and Mapping
- [email protected], Phone 330.861.3228, www.purpose.leap.surge.com
Add to Wishlist
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.
