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How to Prevent Turnover in Customer Service

Employees are a company's biggest asset, learn how to keep these assets in the company.

Year after year, companies like Marriott, USAA and Wegmans are listed in Fortune Magazine's 100 Best Companies to Work For. Ever wonder how do they do it? In this information, I will share their secrets and offer ideas on how you can implement those secrets in your organization, even if you're not a giant organization with a humongous budget. It's more than onsite health centers and gourmet cafeterias. It's management practices that inspire employees to contribute their best and then some. In this topic, Larry shows how you can apply the same principles to create a great work culture for your own team. The Bottom Line: You'll learn new ways to help your associates innovate more, produce more, and have more fun.

65 minutes
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Lessons Learned From Google and Other Best Places to Work

How to Motivate Your Team Without Money

How to Become the Manager Everyone Wants to Work for

Lessons Learned From the Worst Manager You Ever Had

Getting Bad Apple Employees Back on the Company Bandwagon

Recruiting Strategies to Maintain, Grow and Develop Your Office Culture

Performance Feedback Do's and Don'ts: Strategies to Maintain Morale

The Biggest Killers of Employee Trust and How to Avoid Them

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on June 24, 2019.

Call 1-866-352-9540 for further credit information.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Larry Johnson

Larry Johnson

Johnson Training Group LLC

  • Johnson Training Group LLC
  • In-demand speaker and organization culture expert
  • Has presented more than 300 webinars for various clients and has delivered more than 2,000 presentations for association conferences, corporations, and government organizations, in-cluding SHRM (Society of Human Resource Management), Harley-Davidson, and Training Magazine 2020 Conference & Expo
  • Co-author of two top-selling books, Absolute Honesty: Building a Corporate Culture That Values Straight Talk and Rewards Integrity and Generations Inc. — From Boomers to Link-sters — Managing the Friction Between Generations at Work
  • Wrote for Huffington Post, has been quoted in the Wall Street Journal and the Harvard Busi-ness Review, and has been interviewed on CNN
  • Has written more than 200 published articles on the topic of improving organizational culture
  • Certified Speaking Professional (CSP) from the National Speakers Association
  • M.A. degree in counseling psychology, Northern Arizona University; B.A. degree, Arizona State University
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
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  • Executive Reports
  • White Papers and Articles

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  • State Specific Credit Tracker
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Product ID: 406106
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