Gain the tools needed to feel more comfortable saying no in a variety of professional situations.
A colleague asks you to help on a project that is their responsibility. A manager hands you a task due today, in addition to the three other to-dos already on your list. A client requests another 30 days before they pay their bill. Your boss asks you to check your email during your vacation. These are just a few scenarios when you'd prefer to say no, yet just can't bring yourself to speak this two-letter word. Later you regret your hesitation to state your preference. This presentation will help professionals discover why it can feel so difficult to say no as well as the benefits of doing so. This fast-paced webinar highlights when to say no as well as when not to respond with a no. Attendees will leave this webinar feeling more comfortable saying no in a variety of professional situations because they'll receive tools that they can immediately use to do so.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Why It Is so Hard to Say No
- Fear
- Lack of Clarity
- Desire to Please
The Benefits of Saying No
- Increase Productivity
- Decrease Burnout
- Balance Between Professional and Personal Life
When to Say No
- Unrealistic Expectations
- Skillset Mismatch
- After Hours and Vacation
Strategies for Saying No
- Be Clear and Concise
- Be Prepared
- Be Aware
When Not to Say No
- Documented Job Responsibility
- Critical Money Generating Activity
- Available Alternative
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on October 24, 2023.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Janice Russell, COC, CPO-CD
Minding Your Matters
- Founder and coach in Janice Russell Coaching
- Supports ambitious people during a significant transition in their lives, going from overwhelmed to feeling in control of what once felt uncontrollable
- Specialty is helping people with brain-based conditions, autoimmune diseases, or body-based medical diagnoses to optimize their time, manage their paperwork, and create a space they love through individual coaching sessions, support between coaching calls, personal development exercises, and curated resources
- Productivity and organizing presentations given in a variety of industries including financial, military, pharmaceutical, law, software, and realty
- Quoted in USA Today and the Raleigh News & Observer
- Published business blog and newsletter since 2007
- Guest appearances on NBC and CBS affiliates
- Multiple leadership positions in the Institute for Challenging Disorganization (ICD) and the National Association of Productivity and Organizing Professionals (NAPO)
- Certified Organizer Coach through the Institute for Applied Coaching, Certified Professional Organizer in Chronic Disorganization from the Institute for Challenging Disorganization (ICD), and Time Management and Productivity Certificate of Study from the ICD
- M.Ed. degree, Vanderbilt University; B.A. degree, Duke University
- Can be contacted at 919-467-7058, [email protected], or http://www.linkedin.com/in/janicerussell
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
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- Course Manuals
- Executive Reports
- White Papers and Articles
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- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
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