Learn how to deliver bad news in a way that builds trust and generates positive outcomes.
Many employees dread having to deliver unpopular news to their boss. These conversations are uncomfortable and often involve conflict. Some bosses do not respond well to negative news, which can make the challenge even more daunting. Yet these difficult interactions are critical for maintaining transparent communication, honoring boundaries, and building trust. Sometimes employees resort to drama, playing the role of victim, rescuer, or persecutor instead of dealing with the issue head on. This is completely understandable, but it only makes things worse. This material will present a new framework for approaching difficult conversations with superiors that balances compassion with accountability. Employees and their bosses deserve caring, creative, and accountable conversations about what matters most. Learn a three-part skillset and template for delivering bad news (and any other kind of conflict) in a way that builds trust and generates positive outcomes. Stop fearing bad news and start embracing it to create something better.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
The Challenge
- Having Difficult Conversations With Superiors
- The Anatomy of Conflict
Avoiding Drama: How Not to Deliver Bad News
- What Is Drama? Karpman's Drama Triangle
- The Three Drama Roles
- How Not to Deliver Bad News: Three Leading Indicators
Balancing Compassion With Accountability
- A Compassionate Alternative to Drama
- Three Compassion Skills and How to Use Them During Difficult Conversations
Delivering Bad News With Compassionate Accountability
- ORPO, the Formula for Compassionate Accountability
- How to Practice Compassionate Accountability With Superiors
- Case Examples
Questions and Answers
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on April 13, 2021.
Call 1-866-352-9540 for further credit information.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Nathan Regier, Ph.D.
Next Element Consulting, LLC
- Founder and CEO of Next Element Consulting, a global organizational culture consulting company
- Published four books about compassionate leadership and workplace culture
- Hosts a podcast called OnCompassion with Dr. Nate
- Certifying master trainer in the Process Communication Model
- Ph.D. degree in clinical psychology, University of Kansas
- Can be contacted at [email protected]
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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