Learn strategies that will help you maintain your equilibrium, support your team, and minimize the damage of any particular caller.
Great customer service helps to develop avatars who continually speak well about your company. When others speak well about you, they will tell the world. This loyalty will create not only a terrific base who continually return to buy but tell others about it too. Unfortunately, we do not always have great customers or great comments. Some customers can be aggressive while others more expectant -- this does not make them bad people. Therefore, we need to develop methods that get them what they want while dealing with negative comments. This interactive and informational session will provide the tools and the calm needed to handle these issues.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Learn How to Get Into the Customer Mindset and Understand What They Really Desire
Discover What Customer Service Excellence Really Means - to You and Your Customers
Compare and Contrast Tools and Techniques for Dealing With Difficult Customers
Learn How to Provide Common Ground and Not Get Attacked Personally
Create Understanding for Turning One-Time Buyers Into Lifetime Customers
Develop an Understanding of Personality and Behavioral Issues That Create Neutrality and Understanding
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on March 14, 2023.
Call 1-866-352-9540 for further credit information.
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
Dr. Drew Stevens, Ph.D.
- International financial educator specializing in retirement optimization
- Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
- Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
- Expertise in creating holistic retirement plans to maximize income and mitigate risk
- Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
- Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
- Renowned international keynote speaker, workshop provider, and media host
- NSSA, AHIP, and IRMAA certified
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
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