Learn communication techniques and practical applications for effectively giving and receiving instruction.
Ineffective communication in the workplace can result in costly problems for an organization. The ability to give and receive clear instructions is critical to the success of individuals, teams, and organizations. This presentation will provide an overview of different learning styles and methods of communicating and discuss how an individual's learning style can impact their ability to listen and comprehend. You will learn basic communication techniques and practical applications for effectively giving and receiving instruction and how communicators and listeners can support each other in the communication process.
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Context
- Importance of Effective Communication in the Workplace
- Cost of Ineffective Communication
- Research
- Career and Organization Success
Communicating and Learning
- Understanding and Appreciating Learning Styles
- Visual or Auditory
- ReadingFocused
- Kinesthetic
Methods of Communicating
- Verbal or Non-Verbal
- Visual
- Written
Giving Instruction
- Effective Speaking
- Clarity, Tone, and Delivery
- Manage Expectations
- Accomplishing Your Intended Goal
- Overview, Purpose, and Context
- Materials
- Ask: Questions, Comments, and Feedback
Receiving Instruction
- Effective Listening
- Attentive, Focused, and Finished
- Manage Expectations
- Mining the Message: Contributing and Expanding Instruction
- Understanding and Mental Picture
- Playback Instructions
- Share: Questions, Comments, and Feedback
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on January 27, 2023.
Call 1-866-352-9540 for further credit information.
- IAAP 0.75
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 0.75.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Cynthia R. Mullins
Baldwin Rise Advisory Services
Legal counsel, certified human resources professional (SHRM-CP), management professor, compliance, and HR speaker
- CEO & Founder, Baldwin Rise
- International legal counsel and chief human resources officer at JMW Consultants LLC
- Faculty: University of Bridgeport School of Business, Antioch University, The Nonprofit Center, La Salle University, and CT State College. Teach undergraduate and MBA management courses
- Public arbitrator for Financial Industry Regulatory Authority (FINRA)
- Conduct seminars, workshops, and webinars on human resources topics, business ethics and compliance, women’s leadership, multicultural women’s leadership, soft skills, workforce development, career strategies, negotiation, conflict resolution, and nonprofit operations
- J.D. Degree, University of Connecticut School of Law; M.S. Degree in business ethics and compliance, Cambridge College; B.A. Degree in political science, University of Connecticut
- Certificates: human resource management, Duke University; negotiation mastery, Harvard Business School Online; Scholar-Practitioner Training and Development Program, Association to Advance Collegiate Schools of Business (AACSB)
*Can be contacted at [email protected] or [email protected]
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.
