Learn how best to leverage the energy and passion of passive-aggressive personalities to produce win-win results.
Working with people can be like diffusing an explosive device. Everyone has the potential to blow if mishandled. When the natural tendency to be passive meets a strong desire for fairness or equity or the need to win or be right, the conditions become ripe for potential disaster. Handling passive-aggressive situations passively leads to enabling undesirable behavior. Confronting passive-aggressive people may set off a powder keg of emotion and resistance. This material will help you uncover the roots of passive-aggressive behavior, disarm the aggressor, open up the passivist, and move the conversation into the assertive zone - even creating a long-term culture where communication is safe and productive.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Understanding the Passive-Aggressive Personality
- What Is Passive-Aggressive Behavior, and What Are the Signs?
- Who Tends to Have Passive-Aggressive Tendencies?
- What Are the Roots of the Passive-Aggressive Personality?
Responding Effectively in Passive-Aggressive Situations
- Listening Skills for Diagnosing the Real Issues
- Strategic Analysis Tool for Anticipating Potential Outcomes
- Checklist for Plotting the Best Course of Action at Lightning Speed
Producing a Win-Win Result in the Short Term While Cultivating Lasting Trust
- Maintain Composure and Buy Yourself Time to Effectively Engage
- Disarm the Survival Response to Circumvent Potential Emotional Encounters
- Separate the Person From the Problem to Confront Behavior While Preserving Self-Worth
- Create an Environment of Psychological Safety That Reduces the Need for Passive-Aggressive Behavior
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on March 22, 2021.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Sherry Prindle
Professional Coach Academy
- Founder of the Professional Coach Academy – Certifying life and executive coaches since 2008
- Lead Trainer and Content Developer – PTR Performance Training Resources
- Author of multiple articles and book chapters dealing with communication
- Founder and host of the Star Marketing Summit biannual event for speakers and coaches
- Certified as a professional trainer, master coach, and gamification master craftsman
- Interdisciplinary Master of Arts degree in Business, Communications, and Linguistics from University of Texas at Arlington
- Can be contacted at 817 657-5301, [email protected], @SherryPrindle on social media, or www.ProfessionalCoachAcademy.com
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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