Learn how to manage difficult situations appropriately and provide a win/win for all involved.
Many people are faced with situations and crises that can generate chaos and anxiety in personal, family, and work situations. Research has shown that how a person manages crises and chaotic situations is by choice. Situations can be referred to as adversities which can be defined as a less than desirable environment. Knowledge of when a situation requires intervention and how to manage that situation that provides a win/win for all involved is challenging. This presentation will help a person, regardless of role or title, learn how to recognize when a situation is escalating out of control; and responsible, practical processes to put in place to bring situations back to cohesiveness by recognizing their awareness of responding to adversity. This program will explain the method required for analyzing situations and how this relates to leadership and communication of the process. Failing to have a proper mechanism for managing problematic or difficult situations is one of the most common reasons for dysfunction. This presentation is critical for anyone who has concerns about losing control and living in chaotic environments.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Is a Situation
- Issue
- Team
- Personal
Controlled Chaos Recipe for Failure
- Dynamics of Situations
- Skills Gaps
- Lack of Support
When a Situation Needs Intervention
- Unclear Boundaries
- Obvious Conflicts of Interest
- Dependency on One or Many
- Too Many Quarterbacks
- Too Many Players on the Field
- A Need for Consensus
- Unchecked Behavior
- Unresolved Prior Conflict
Taking Control of the ABCs
- Assess to Find the Real Issue
- Stop the Battle (Bleeding, Beating)
- Communicate Effectively
- Avoidance
- Accommodate
- Compromise
- Competition
- Collaboration
Behaviors of Power and Control
- Capacity to Build Trust
- Celebrate Small Wins
- Set Clear Goals
- Acknowledge Performance (Expected and Undesired)
- Embrace Outside Support
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Credit
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on October 27, 2022.
Call 1-866-352-9540 for further credit information.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Credit
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Pamela Nelson, Ph.D., MSN
Bracane Company
Dr. Pamela Nelson
- CEO, Bracane Company
- Ph.D. in Education with a focus on healthcare dynamics
- Over 30 years of experience in the healthcare sector
- Expertise in project management and international collaboration
- Dedicated to reducing health disparities and advancing health equity globally
- Ideal presenter for discussions on effective healthcare project management
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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