Improving Nonverbal Communication

Gain an understanding of why miscommunication occurs and how to get communication back on track.

How we say something is often more important than what we say. A majority of miscommunication occurs because of nonverbal cues that either send mixed messages or are not aligned with how the listener is best able to understand it. Unfortunately, miscommunication can lead to false assumptions, unconscious bias, and unnecessary conflict. This material will benefit anyone who is in a role that requires crisp, clear, and effective communication. By recognizing the role and impact of four nonverbal behavioral cues, learners will better understand why miscommunication occurs and how to get communication back on track. Since personality type is correlated with verbal and nonverbal communication preferences, learners will also be given tips for assessing and connecting with different types by adapting nonverbal communication behaviors. Applying the tips in this material will facilitate more effective communication and increased trust.