Learn communication techniques and practical applications for effectively giving and receiving instruction.
Ineffective communication in the workplace can result in costly problems for an organization. The ability to give and receive clear instructions is critical to the success of individuals, teams, and organizations. This presentation will provide an overview of different learning styles and methods of communicating and discuss how an individual's learning style can impact their ability to listen and comprehend. You will learn basic communication techniques and practical applications for effectively giving and receiving instruction and how communicators and listeners can support each other in the communication process.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Context
- Importance of Effective Communication in the Workplace
- Cost of Ineffective Communication
- Research
- Career and Organization Success
Communicating and Learning
- Understanding and Appreciating Learning Styles
- Visual or Auditory
- ReadingFocused
- Kinesthetic
Methods of Communicating
- Verbal or Non-Verbal
- Visual
- Written
Giving Instruction
- Effective Speaking
- Clarity, Tone, and Delivery
- Manage Expectations
- Accomplishing Your Intended Goal
- Overview, Purpose, and Context
- Materials
- Ask: Questions, Comments, and Feedback
Receiving Instruction
- Effective Listening
- Attentive, Focused, and Finished
- Manage Expectations
- Mining the Message: Contributing and Expanding Instruction
- Understanding and Mental Picture
- Playback Instructions
- Share: Questions, Comments, and Feedback
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on January 27, 2023.
Call 1-866-352-9540 for further credit information.
- IAAP 0.75
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 0.75.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Cynthia R. Mullins
Baldwin Rise Advisory Services
Cynthia Mullins
- CEO & Founder of Baldwin Rise
- Legal counsel, certified human resources professional (SHRM-CP), management professor, compliance, and HR speaker
- International legal counsel and chief human resources officer at JMW Consultants LLC
- Serves on the faculty at the University of Bridgeport School of Business, Antioch University, and The Non-Profit Center at La Salle University. Teach undergraduate, MBA, management, and women’s leadership courses
- Public arbitrator for the Financial Industry Regulatory Authority (FINRA)
- Conducts seminars, workshops, and webinars on human resource topics, business ethics and compliance, women’s leadership, multicultural women’s leadership, soft skills, workforce development, career strategies, negotiation, conflict resolution, and nonprofit operations
- J.D. Degree, University of Connecticut School of Law; M.S. Degree in business ethics and compliance, Cambridge College; B.A. Degree in political science, University of Connecticut
- Certificates: human resource management, Duke University; negotiation mastery, Harvard Business School Online; Scholar-Practitioner Training and Development Program, Association to Advance Collegiate Schools of Business (AACSB)
- Can be contacted at [email protected], or [email protected]
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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