Maneuver through complex topics gracefully by exploring several key concepts that frontline personnel encounter on a daily basis.
The business is the first line of defense for compliance issues. Each and every day, they interact with your customers through letters, monthly statements, over the phone, and text messages. What processes do you have in place to make sure that what they say complies with your legal and regulatory obligations? This presentation will walk through the implementation of COVID-19 legal and regulatory requirements as a test case on what steps you should take to ensure the business is set up for success so your organization can reduce risk. We will walk through best practices on implementation, discuss legal cases that touch on these issues, and end with an enforcement action brought by the OCC that highlights potential pain points when implementing new laws and regulations.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Response to COVID-19 as a Test Case for First-Line Compliance
- CFPB Bulletin 2021-02 - Addressing Housing Insecurity
- How Are You Communicating With Your Borrowers?
Policies and Procedures
- Updates to Law = Updates to Policies and Procedures
- Updates to Law = Training
Loss Mitigation and Collection Methods
- Call Strategy
- Letter Strategy
- Discussion of Hunstein v. Preferred Collection and Mgmt. Servs., Inc., 48 F.4th 1236, 1240 (11th Cir. 2022) (en banc)
- Discussion of Daniels v. Select Portfolio Servicing, Inc., 2022 WL 1639012 (11th Cir. May 24, 2022)
In the Matter of: Carrington Mortgage Services, LLC - File No. 2022-CFPB-0011
- Discussion of Enforcement Action and OCC's Finding
- Ways to Avoid Issues Highlighted by the OCC
- Lessons Learned
Question and Answer
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on May 17, 2023.
Call 1-866-352-9540 for further credit information.
- AK CLE 1.0
- Alaska attorneys may receive 1.0 hours of continuing legal education for completing this program. Please contact the Alaska Bar Association or go to www.alaskabar.org for details regarding reciprocity with other states.
- AL CLE 1.1
- This course or a portion thereof has been approved by the Alabama State Mandatory Continuing Legal Education Commission for a maximum of 1.1 hours credit.
- AR CLE 1.0
- This course has been approved for 1.0 hours of CLE by the Arkansas CLE Board.
- Arizona CLE 1.0
- The Arizona State Bar does not pre-approve or pre-certify MCLE programs. However, records of this program and attendance will be maintained by Lorman Education Services for auditing purposes. This activity may qualify for up to 1.0 hours toward your annual CLE requirement for the State Bar of Arizona.
- CA MCLE 1.0
- Lorman Education Services is a State Bar of California approved MCLE sponsor and this course qualifies for 1.0 CLE hours of participatory credit.
- CT CLE 1.0
- Neither the Connecticut Judicial Branch nor the Commission on Minimum Continuing Legal Education approve or accredit CLE providers or activities. This course has been approved for CLE credit in jurisdictions aside from CT and therefore it automatically meets the content and delivery requirements in Connecticut. Credit is based on a 60 minute credit hour and shall be awarded as follows: 1.0 CLE credit(s).
- GA CLE 1.0
- This program has been approved by the Georgia Commission on Continuing Lawyer Competency for 1.0 CLE hours.
- HI CLE 1.0
- This program was approved by the Hawaii State Board of Continuing Legal Education for 1.0 CLE credit hours.
- IL CLE 1.0
- This course was approved for a total of 1.0 hours of MCLE Credit by the Illinois MCLE Board.
- MO CLE 1.3
- This course qualifies for self-study CLE credit in Missouri.
- ND CLE 1.0
- North Dakota CLE policy does not allow for pre-approval of any self-study courses. This course may qualify for up to 1.0 hours of CLE credit.
- NH MCLE 1.1
- NH MCLE does not approve or accredit CLE activities for the NH Minimum CLE requirement. Lorman Education Services believes this Ondemand course meets the requirement of NH Supreme Court Rule 53 and may qualify for CLE credit(s). Program Length: 65 Minutes.
- NM CLE 1.0
- This program has been approved by the New Mexico Minimum Continuing Legal Education Board for 1.0 hours of credit.
- NV CLE 1.0
- This program has been approved by the Nevada Board of Continuing Legal Education for 1.0 CLE hours.
- NY CLE 1.0 including Areas of Professional Practice 1
- This course has been approved in accordance with the requirements of the New York Continuing Legal Education Board for up to a maximum of 1.0 credit hours in the area(s) of Areas of Professional Practice for 1.00 hour. Each hour may be counted only as satisfying one category of credit. Duplicate credit for the same hour of instruction is not permitted. This course qualifies for both established and newly admitted attorneys. Lorman Education- Noggin Guru, Inc. has a financial hardship guideline. Please contact customer service at 1.866.352.9539 for instructions on how to apply.
- PA CLE 1.0
- This Distance Learning program has been approved by the Pennsylvania Continuing Legal Education Board for 1.0 hours of substantive law, practice and procedure CLE credit.
- RI CLE 1.0
- This program has been approved by the Rhode Island Mandatory Continuing Legal Education Commission for 1.0 hours of CLE credit.
- VT CLE 1.0
- This self-study program has been approved by the Mandatory Continuing Legal Education Board of Vermont for 1.0 hour(s) of CLE credit. Please note: Attorneys may only claim 12 credits per compliance period in this format. This course is considered "Non-Moderated Programming without Interactivity".
- WV MCLE 1.3
- This program has been approved by the West Virginia State Bar MCLE Commission for 1.3 MCLE hours.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Todd Domjan
PNC Bank, National Association
- Senior Counsel at PNC Bank
- Provides legal support to home-lending servicing areas of the bank
- Focuses on practical business solutions in response to statutory, regulatory, and contractual obligations of the bank
- Experience with regulatory, investor, and internal examinations and audits
- Prior to joining PNC, he was an associate with a leading national law firm focusing on financial services and commercial litigation
- J.D. degree, Pepperdine University School of Law; B.A. degree, University of Notre Dame
Joshua C. Prever
Holland & Knight LLP
- Partner at Holland & Knight LLP
- Trial and appellate lawyer who focuses his practice on representing financial services companies both inside the courtroom and before state and federal regulators
- National expert on remote online notarization and its use for offering completely digital loan platforms, including mortgages/deeds of trust and electronic notes
- Supports lenders with mortgage servicing outsourcing and related vendor management programs
- Author and speaker on the use of technology in the financial services sector, important regulator initiatives, and emerging legal issues.
- Member of the D.C., Florida, and Virginia bars; ABA, Florida Constitutional Judiciary Committee, Mortgage Bankers Association, board member of Big Brothers Big Sisters of Miami
- J.D. degree, University of Miami School of Law; B.A degree, Honors College at Florida International University
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Credit
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
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- State Specific Credit Tracker
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