Bolster the efficacy of their interviews and feel satisfied with the outcome of their internal investigations.
Conducting internal investigations can often feel like a thankless task. Witnesses that are forgetful, stonewall, or otherwise provide inaccurate or incomplete information can frustrate the very purpose of the investigation entirely. Borrowing tried and true strategies developed by psychologists and utilized by law enforcement personnel, direct elicitation techniques can help break through communication barriers and obtain critical information from your witness. Learn what elicitation is, how and why it works, and who is best equipped to employ elicitation techniques. This course will explore various elicitation strategies and when and how to deploy them. Utilizing elicitation strategy in internal investigations is key to a successful investigation. This material is critical for employers who want to bolster the efficacy of their interviews and feel satisfied with the outcome of their internal investigations.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Is Elicitation?
- Definition of Elicitation
- Purpose of Elicitation
- Characteristics of an Effective Elicitor - Who Should Be the Interviewer?
- Why Elicitation Works
Preparing for the Interview
- Define the Goals of the Interview
- Review Information About the Witness, Including Any Witness Statements (Conduct Statement Analysis)
- Draft an Outline, but Stay Flexible
Beginning the Interview
- Help the Witness Understand the Purpose of the Investigation, Their Role as Witness, and Your Role as Investigator
- Build Rapport
- Determine What Elicitation Strategy to Employ
Elicitation Strategies: When and Why to Use Them and With Whom
- Flattery
- Assumed Knowledge
- Leading Questions
- Disbelief
- Good Listener
- Erroneous Statements
- Mutual Interest
- Oblique Reference
- Silence
- Confidential Bait
- Closing the Interview
Questions and Answers
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on April 21, 2022.
Call 1-866-352-9540 for further credit information.
- AK CLE 1.0
- Alaska attorneys may receive 1.0 hours of continuing legal education for completing this program. Please contact the Alaska Bar Association or go to www.alaskabar.org for details regarding reciprocity with other states.
- AL CLE 1.1
- This course or a portion thereof has been approved by the Alabama State Mandatory Continuing Legal Education Commission for a maximum of 1.1 hours credit.
- AR CLE 1.0
- This course has been approved for 1.0 hours of CLE by the Arkansas CLE Board.
- Arizona CLE 1.0
- The Arizona State Bar does not pre-approve or pre-certify MCLE programs. However, records of this program and attendance will be maintained by Lorman Education Services for auditing purposes. This activity may qualify for up to 1.0 hours toward your annual CLE requirement for the State Bar of Arizona.
- CA MCLE 1.0
- Lorman Education Services is a State Bar of California approved MCLE sponsor and this course qualifies for 1.0 CLE hours of participatory credit.
- CT CLE 1.0
- Neither the Connecticut Judicial Branch nor the Commission on Minimum Continuing Legal Education approve or accredit CLE providers or activities. This course has been approved for CLE credit in jurisdictions aside from CT and therefore it automatically meets the content and delivery requirements in Connecticut. Credit is based on a 60 minute credit hour and shall be awarded as follows: 1.0 CLE credit(s).
- GA CLE 1.0
- This program has been approved by the Georgia Commission on Continuing Lawyer Competency for 1.0 CLE hours.
- MO CLE 1.3
- This course qualifies for self-study CLE credit in Missouri.
- ND CLE 1.0
- North Dakota CLE policy does not allow for pre-approval of any self-study courses. This course may qualify for up to 1.0 hours of CLE credit.
- NH MCLE 1.1
- NH MCLE does not approve or accredit CLE activities for the NH Minimum CLE requirement. Lorman Education Services believes this Ondemand course meets the requirement of NH Supreme Court Rule 53 and may qualify for CLE credit(s). Program Length: 63 Minutes.
- NM CLE 1.0
- This program has been approved by the New Mexico Minimum Continuing Legal Education Board for 1.0 hours of credit.
- RI CLE 1.0
- This program has been approved by the Rhode Island Mandatory Continuing Legal Education Commission for 1.0 hours of CLE credit.
- VT CLE 1.0
- This self-study program has been approved by the Mandatory Continuing Legal Education Board of Vermont for 1.0 hour(s) of CLE credit. Please note: Attorneys may only claim 12 credits per compliance period in this format. This course is considered "Non-Moderated Programming without Interactivity".
- WA CLE 1.0
- This program has been approved by the Washington State Board of Continuing Legal Education for 1.0 hours of A/V credit under the Law & Legal Procedure category.
HR Certification Institute 1.0
- This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Christina Hynes Mesco
The Prinz Law Firm, P.C.
- Of Counsel to The Prinz Law Firm
- Frequently represents both employers and employees – negotiating and litigating employment-related disputes, as well as conducting internal investigations on behalf of employers
- Particularly skilled in negotiations and obtaining critical information from difficult witnesses
- Frequent speaker and author on internal investigation-related topics, and was recently a featured presenter at the International Association of Workplace Investigators’ Annual Conference
- Repeatedly been selected as a “Superlawyer” and “Rising Star” by Illinois Superlawyers Magazine
- J.D. degree, Loyola University Chicago; undergraduate degree in communication, Honors College at the University of Nevada Las Vegas
- Can be contacted at [email protected]
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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