Gain a better understanding of why customer privacy is an important part of business strategy.
Customer service professionals play a key role in organizational compliance with privacy laws and regulations. Attendees of 'The Role of Customer Service in Consumer Privacy' can expect to come away from the webinar with an in-depth understanding of the privacy landscape in the United States, at both the federal and state levels. Attendees will also learn about the key role customer service professionals play on the front lines of compliance with federal and state legal requirements. The webinar is geared to customer service professionals in a diverse array of industries including retail, financial services, and healthcare.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Overview of Us Privacy Landscape
- Fundamental Ideas Behind Privacy Laws
- Organizational Risk of Non-Compliance
- Patchwork at Federal Level
- Significant Activity at State Level. Increasing Number of States Are Passing Comprehensive Data Privacy Laws
Federal Level Framework
- More Narrowly Tailored and Industry Specific.
- Children's Online Privacy Protection Act
- Gramm-Leach-Bliley Act (Financial Services)
- HIPAA (Healthcare)
- Fair Credit Reporting Act
- Efforts to Pass Comprehensive Data Privacy Law at the Federal Level
State Level Framework
- Where Most Recent Activity Has Been
- California: California Consumer Privacy Act/California Privacy Rights Act
- Other States: Increasing Number of States Enacting Comprehensive Data Privacy Legislation
- Biometric Privacy Laws
Data Breach Laws
- Overview of Federal Level Data Breach Requirements
- Overview of State Data Breach Requirements
Practical Compliance Steps for Customer Service Professionals
- Work With Legal to Understand Which Laws Apply and Your Organization's Legal Obligations
- Key Compliance Responsibilities of Customer Service Professionals
- Implementing Compliance Protocols
Questions
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on October 24, 2024.
Call 1-866-352-9540 for further credit information.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
MP3 Download
No credit available.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Daniel W. Podair
Steptoe LLP
- Associate in the New York, NY office of Steptoe LLP
- Practice focuses on white-collar criminal defense, government and internal investigations, and complex civil litigation
- Regularly advises clients on a broad range of privacy matters, including under the California Consumer Privacy Act, the California Privacy Rights Act, the Virginia Consumer Data Protection Act, the Gramm-Leach-Bliley Act, the Telephone Consumer Protection Act, the CAN-SPAM Act, and the Children’s Online Privacy Protection Act
- Experience drafting and advising clients on privacy policies and related privacy disclosures
- Helps clients respond to data breaches, including assisting with notification of affected individuals and government authorities
- J.D. degree, Columbia University School of Law; B.A. degree, magna cum laude, Brandeis University
- Can be contacted at 212-378-7545 or [email protected]
Shannon Reid
Steptoe LLP
- Associate in the Washington, DC office of Steptoe LLP
- Practice includes complex commercial litigation, data privacy, and higher education matters
- Advises clients on a variety of data privacy matters under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Illinois Biometric Information Privacy Act (BIPA), and other laws
- Experience advising clients on privacy policies and related disclosures, privacy-related issues in corporate transactions, technical compliance requirements (e.g. standards for deletion, tracking, and data sale/sharing), and biometric data privacy litigation
- J.D. degree, University of Pennsylvania; B.A. degree, summa cum laude, University of Cincinnati
- Can be contacted at 202-429-8444 or [email protected]
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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