Providing Exceptional Customer Service to a Diverse Customer Base

Larry Hammond, Sr.

V1H Consulting

• Principal with V1H Consulting
• Through his workshops, strategy sessions, and keynote addresses, he focuses on helping organizations that are stuck in the way it has always been done, thinking without ever achieving true satisfaction, to transform
• By producing an organizational culture that creates a contagious leadership environment, helps organizations to achieve maximum performance, increase employee retention, and heighten employee engagement
• More than 20 years of senior leadership, coaching, training, and development experience
• Mentor in business, marketing, sales, human resources, entrepreneurship, and leadership in public agencies and community organizations
• Facilitated management and employee feedback sessions
• Coaches leaders and managers in public and private industries around team building and culture development
• Developed, delivered, and evaluated a variety of training seminars, including, customer service, change management, strategic planning, leadership development, and public speaking
• Provided leadership training to Leadership Pasadena, a leadership program that empowers, inspires, and connects leaders who strengthen a diverse community
• Designed, developed, and delivered management and leadership programs for managers in the public, private, and nonprofit sectors that helped clients improve employee and organizational performance
• Certified in Managing Organizational Change (MOC)
• 34 Strong Certified Strengths Coach
• Completed graduate courses in public administration from Catholic University, Washington, D.C., and in information technology, University of the District of Columbia
• M.A. degree in public administration, The Tseng College-Graduate, international, at California State University, Northridge; B.S. degree, Clark Atlanta University, Atlanta, GA
• Can be contacted at 626-379-4108 or [email protected]