Ensure proper service levels are in place to aid your financial and brand success.
Jack Welch, the famous CEO of GE in the 1980's, stated that the power of business is boundarylessness. In today's technological high-speed world, business is conducted without limitations. Business is quick. Yet while spontaneity is fruitful, obstacles occur without tremendous focus on customer relationships. The customer is the reason for the business and not an interruption of it. As business owners, and senior leaders it is your job to ensure proper service levels to aid your financial and brand success. Having proper tools allows your firm to work smarter not harder in a competitive globalized world. This material will instantly provide tips, techniques and myths to assist you become a better sales negotiator and bring in more revenue to you and to the company.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Why Customer Service Is Crucial to Every Business
How Customer Service Relates to the Bottom Line
People, Products, Pandemic and the Demographic Mix of Customers
Multicultural Words and Phrases That Can Be Confusing
Why Being Global and Acting Local Is Crucial to Success
The Power and Prejudice of Body Language on Video or Direct Interaction
How Pictures Can Say a Thousand Words in Any Language
Best Practices for Planning and Preparing Your Staff
Is Outsourcing the Best Method
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on December 9, 2020.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.5
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.5.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Drew Stevens, Ph.D.
Stevens Performance Group
Dr. Drew Stevens, Ph.D.
- International financial educator specializing in retirement optimization
- Works with individuals to transform financial struggles into wealth and lifestyle fulfillment
- Started career on Wall Street, with extensive experience in financial markets and investments spanning 37 years
- Expertise in creating holistic retirement plans to maximize income and mitigate risk
- Author of 15 books, including ‘Understanding Social Security’, and writer of over 5500 articles on financial topics
- Licensed fiduciary in 7 states, ensuring ethical financial guidance for clients
- Renowned international keynote speaker, workshop provider, and media host
- NSSA, AHIP, and IRMAA certified
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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