Learn how to leverage AI to streamline operations, improve satisfaction, and gain a competitive edge.
Are you curious about how technology can revolutionize the way you engage with customers? Artificial Intelligence is reshaping customer service by providing faster responses, personalized interactions, and innovative solutions to long-standing challenges. But implementing AI isn’t without hurdles—balancing efficiency with empathy, addressing ethical concerns, and meeting ever-evolving customer expectations can be daunting.
In this session, we’ll explore cutting-edge AI tools like chatbots, virtual assistants, and predictive analytics, as well as the benefits and challenges they bring. Learn how to leverage AI to streamline operations, improve satisfaction, and gain a competitive edge. Whether you’re a decision-maker, service leader, or curious professional, this program will provide the knowledge and strategies you need to embrace AI with confidence and transform your customer service approach.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
| Introduction to AI in Customer Service | |
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| AI Tools and Technologies | |
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| Practical Application of AI in Customer Service | |
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| Challenges and Considerations | |
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| Question and Answer | |
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
Live Webinar Registration
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
Who should attend?
This live webinar is designed for customer service managers and representatives, account managers, credit and billing representatives, receptionists, technical and support representatives, and administrative assistant.
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Sherry Prindle
Professional Coach Academy
- Founder of the Professional Coach Academy – Certifying life and executive coaches since 2008
- Lead Trainer and Content Developer – PTR Performance Training Resources
- Author of multiple articles and book chapters dealing with communication
- Founder and host of the Star Marketing Summit biannual event for speakers and coaches
- Certified as a professional trainer, master coach, and gamification master craftsman
- Interdisciplinary Master of Arts degree in Business, Communications, and Linguistics from University of Texas at Arlington
- Can be contacted at 817 657-5301, [email protected], @SherryPrindle on social media, or www.ProfessionalCoachAcademy.com
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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