Learn how an administrative procedures manual can boost efficiency in your organization.
Writing and maintaining administrative office procedures may not be exciting, fun, or appear to be revenue streams for most employees, but they are essential to the success of any business enterprise. A well-structured office reduces miscommunications and helps to eliminate common errors. By making administrative policy a priority, organizations you will create clear policies, procedures and expectations with employee understanding and buy-in, which ensures a smoothly run work environment. Recognize how an administrative office procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Administrative procedures and well-established expectations are a vital connection between the company's vision and its everyday operations.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Four Reasons Why Your Office Needs Administrative Policies
- Business Continuity
- Succession Planning
- Internal and External Audits
- Recovery Planning
Identifying the Procedures and Organization
- Is This an Organizational Policy Manual or Divisional
- Determine Daily, Weekly, Monthly, and Annual Tasks
- Track a Few of the Tasks to Determine
- Which Are Done as Part of Positions
- Done on Regular Basis
- What Procedures Are Done Repetitively
- Table of Contents
- General Policies for All Employees
- List Each Section by Division
- List Procedures for Each Section
Procedures Included to Include
- Phone Etiquette
- Business Writing
- Policies on Absences
- Breaks
- Salaries
- Benefits
- Time Management
- Creating Meeting Arrangements
Recording Procedures
- Use Template to Stay Consistent
- Be Detailed
- Use Bullet Points
Wrap Up
- What's Next (Keep It Up to Date)
- Questions and Answers
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on July 8, 2021.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Cheryl Grazier, M.S.I.D., M.P.A.
Cheryl Grazier Training and Consulting, LLC
- Principal of Cheryl Grazier Training & Consulting, LLC, which offers customized learning and development programs designed to increase the leadership and management capability of individuals, teams, groups, and organizations
- Over 20 years of business experience in both the public and private sectors as a trusted advisor in the areas of culture change, strategy implementation, program management, and team and leadership development
- Has worked in a variety of industries, including communications, government agencies, governmental contracting, and real estate
- Passionate about developing people skills and leadership capabilities for individuals and specializes in exposing people’s hidden aptitudes and talents, which enables those individuals to develop their known and recently found strengths and abilities
- Presents outstanding programs in the areas of leadership development, interpersonal communication skills, conflict management, performance management and conduct issues, and change management
- Holds several industry certifications, including MBTI, DISC, and FIRO-B
- Licensed as a real estate broker in both Missouri and Florida and holds a real estate instructor license in Florida
- Can be contacted at [email protected], 904-392-3427, or https://cherylgraziertraining.com
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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