Discover more effective ways to recognize, respond to, and manage conflict in your workplace.
Conflict is apparent in the workplace, especially during tough business times when resources are lighter and tempers shorter. Most people lack basic conflict management skills and react to conflict on a purely emotional level. In reacting to conflict, many managers will attempt to ignore the problem hoping it will disappear. However, this method will create more stress and tension in the workplace, cause additional conflict among the parties, and even involve others. This topic will guide you to manage disputes and disagreements positively and proactively. This material is designed to clarify and expand your thinking about conflict, as well as identify underlying causes of and new ways to respond to and manage conflict. It is more productive to respond to conflict rather than react to it. Learn about emotional triggers and be able to recognize those triggers in an effort to prevent explosive situations. The topic will outline flexible strategies of conflict management that will improve your communication performance and ability to respond to conflict. Learn different ways to manage conflict productively by examining the gender trend, discussing the different types of conflict in the workplace, and developing conflict awareness. Learn how to map the conflict and explore alternatives to resolve the conflict quickly and effectively.
Learning Objectives
- You will be able to recognize conflict awareness, and the five stages of conflict.
- You will be able to recognize the role of feelings, and barriers to managing and resolving conflict.
- You will be able to identify how to respond to conflict.
- You will be able to recognize different ways to manage conflict productively.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Developing Conflict Awareness
- Illustrate How Conflict Can Be Positive and, When Left Unmanaged, Can Be Negative
- Explain the Difference Between Disagreement and Conflict
- Describe Conflict as It Goes Through Five Stages
- Explain the Role of Feelings in Moving Disagreement Into Conflict
- Describe Barriers to Managing and Resolving Conflict
Responding to Conflict
- Examine the Concept That Each Person Is Responsible and in Charge of Their Own Feelings and Behaviors
- Explain How Emotional Intelligence Relies on People Tuning in to Their Own Feelings and the Feelings of Others
- Apply the Validating Process
- Distinguish Between Listening for Thoughts and Listening for Feelings in a Conversation
- Explain That Meaning Often Comes From the Context of the Relationship Rather Than the Intrinsic Definition of Words We Use
Different Ways to Manage Conflict Productively
- Explain the Gender Trend in Conflict
- Identify Strategies for Responding to Conflict
- Examine the Conflict Strategies by Identifying Each Style in Action
- Differentiate Among Passive, Assertive, and Aggressive Behavior
- Learn to Map the Conflict and Find the Most Appropriate Strategy for Resolution
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on April 17, 2023.
Call 1-866-352-9540 for further credit information.
- CPP/FPC
- Lorman Education Services is an approved provider through the PayrollOrg (PAYO). This program is approved for 1.0 RCHs.
PLEASE NOTE: To receive credit through PayrollOrg (PAYO) for this program you MUST attend the program in its entirety and use the streaming option, as well as enable (and complete) the required progress checks.
- ASA 1.0
- This program may qualify for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
HR Certification Institute 1.0
- This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
CPE/NASBA - QAS Self Study 1.8 including Personal Development 1.8
- Noggin Guru, Inc. dba Lorman Education Services and BankersHub is registered with the National Association of State Boards of Accountancy (NASBA) as a QAS Self Study sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.8 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Personal Development for 1.8 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: QAS Self Study. Please refer to the information in this advertisement for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Jackie A. Sexson
- Compliance and HR leader
- Former executive director with the legal and human resources consulting firm, The Sexson Group
- Extensive experience in employment and labor law, as well as human resources
- Experience as an attorney with HR background in employee relations, performance manage-ment (360-degree feedback), organizational management, benefits administration, recruitment and selection, compensation, equal employment opportunity, and training and development
- Experience with the public sector, Fortune 500 companies and small startup companies
- Held director and executive level positions, and worked as an independent consultant
- Certified as a senior professional in human resources by the Society for Human Resources Management
- J.D. and M.B.A. Degrees
- Can be contacted at 334-274-3007 or [email protected]
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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