Gain an understanding of the best persuasion and negotiation policies for collection professionals.
Credit and collections professionals face tough challenges from pesky customers on a daily basis. Many customers have become so accustomed to avoiding their obligations that negotiating with them seems pointless at best and a drain on your valuable time and money at worst. This topic will help credit and collections professionals to better develop their negotiation tactics, implement policies and procedures that will make negotiation easier and more effective, and better understand when to seek help from outside your organization.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Commercial Collections
- Collecting Internally
- Credit and Collections Policies
- Timing Your Efforts
- Outside Collections
- When to Place
- Collection Agency vs. Attorney
- Managing Your Customer Base
- Being Aggressive Without Losing Future Business
- How to Know When to Cut Bait
Consumer Collections
- FDCPA and State Regulations
- Know the Risks
- Stay Aggressive
- The Importance of Training
- Create a Script/Handbook
- Monitoring and Compliance
- Utilize Outside Collections
- Agencies vs. Lawyers
- Alternative Fee Structures
Unusual Circumstances
- Collateral
- When to Seize and When to Wait
- Doubling Down
- Other Security
- Judgments
- Promissory Notes
- And More
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Credit
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on October 17, 2023.
Call 1-866-352-9540 for further credit information.
- AK CLE 1.5
- Alaska attorneys may receive 1.5 hours of continuing legal education for completing this program. Please contact the Alaska Bar Association or go to www.alaskabar.org for details regarding reciprocity with other states.
- AL CLE 1.5
- This course or a portion thereof has been approved by the Alabama State Mandatory Continuing Legal Education Commission for a maximum of 1.5 hours credit.
- AR CLE 1.5
- This course has been approved for 1.5 hours of CLE by the Arkansas CLE Board.
- Arizona CLE 1.5
- The Arizona State Bar does not pre-approve or pre-certify MCLE programs. However, records of this program and attendance will be maintained by Lorman Education Services for auditing purposes. This activity may qualify for up to 1.5 hours toward your annual CLE requirement for the State Bar of Arizona.
- CA MCLE 1.5
- Lorman Education Services is a State Bar of California approved MCLE sponsor and this course qualifies for 1.5 CLE hours of participatory credit.
- CT CLE 1.5
- Neither the Connecticut Judicial Branch nor the Commission on Minimum Continuing Legal Education approve or accredit CLE providers or activities. This course has been approved for CLE credit in jurisdictions aside from CT and therefore it automatically meets the content and delivery requirements in Connecticut. Credit is based on a 60 minute credit hour and shall be awarded as follows: 1.5 CLE credit(s).
- GA CLE 1.5
- This program has been approved by the Georgia Commission on Continuing Lawyer Competency for 1.5 CLE hours.
- HI CLE 1.5
- This program was approved by the Hawaii State Board of Continuing Legal Education for 1.5 CLE credit hours.
- MO CLE 1.8
- This course qualifies for self-study CLE credit in Missouri.
- MS CLE 1.5
- This program has been approved by the Mississippi Commission on Continuing Legal Education for a maximum of 1.5 credit hours.
- ND CLE 1.5
- North Dakota CLE policy does not allow for pre-approval of any self-study courses. This course may qualify for up to 1.5 hours of CLE credit.
- NH MCLE 1.5
- NH MCLE does not approve or accredit CLE activities for the NH Minimum CLE requirement. Lorman Education Services believes this Ondemand course meets the requirement of NH Supreme Court Rule 53 and may qualify for CLE credit(s). Program Length: 89 Minutes.
- NM CLE 1.4
- This program has been approved by the New Mexico Minimum Continuing Legal Education Board for 1.4 hours of credit.
- NV CLE 1.5
- This program has been approved by the Nevada Board of Continuing Legal Education for 1.5 CLE hours.
- PA CLE 1.5
- This Distance Learning program has been approved by the Pennsylvania Continuing Legal Education Board for 1.5 hours of substantive law, practice and procedure CLE credit.
- RI CLE 1.5
- This program has been approved by the Rhode Island Mandatory Continuing Legal Education Commission for 1.5 hours of CLE credit.
- VA CLE 1.5
- This program has been approved by the Virginia Mandatory Continuing Legal Education Board for 1.5 CLE credit hours.
- VT CLE 1.5
- This self-study program has been approved by the Mandatory Continuing Legal Education Board of Vermont for 1.5 hour(s) of CLE credit. Please note: Attorneys may only claim 12 credits per compliance period in this format. This course is considered "Non-Moderated Programming without Interactivity".
- WV MCLE 1.8
- This program has been approved by the West Virginia State Bar MCLE Commission for 1.8 MCLE hours.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
Virginia MCLE requirements do not allow approval for programs that do not include an audio or audiovisual component.
This program was previously offered as a live webinar. Virginia MCLE requirements do not allow approval for attendance at duplicate programs.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Credit
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Raymond P. Wendolowski Jr., Esq.
Bernstein-Burkley, P.C.
- Partner-in-charge of the creditors’ rights group at Bernstein-Burkley, P.C.
- Practice focuses primarily on commercial collection litigation
- Frequently speaks at webinars and conferences, including leading CLEs for Lorman Educational Services and the National Association of Credit Management
- Member of the Pennsylvania Bar Association and Allegheny Bar Association
- J.D. degree, associate editor of the Tax Review, University of Pittsburgh, School of Law; while completing J.D. degree, completed a legal intern externship at the City of Pittsburgh Zoning Board of Adjustment; B.A. degree in communications, University of Scranton
- Can be contacted at [email protected] or 412-456-8119
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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