Learn to effectively communicate with a consumer in a unique situation and how to use specific tools for those in temporary circumstances.
Most of us were hired to do a job that was not labeled as debt collector. The position might have been an account receivable representative or bookkeeper, which now requires this additional role of which you have no training. What do you do when your accounts receivables are aging and your statement reminders are not working? First-party collecting is becoming more common and is a necessary tool for any business to maintain working capital. Whether your product is a service or a widget, you want to be paid and retain your customer. This can be quite a dilemma in today's environment. It is necessary to be able to analyze why your customer isn't paying and what happened from the time of your customer's purchase to the time that payment was due. This material will help anyone develop the skill set to effectively recover past due payments and how to navigate the collection process through a pandemic. You will gain knowledge to address your slow payers and increase revenue for your company.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Type of Consumer
- The Slow Payer
- Johnny McExcuse
- Penny Promise
Excuses
- Common Excuses
- How to Respond
The Collection Processes
- The Original Purchase Agreement
- How Many Statements to Send?
- When Do I Call the Customer?
- When Do I Use a Collection Agency?
- How Does COVID-19 Effect This Process?
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on June 16, 2021.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Micki Kell
Midwest Service Bureau, Inc.
- President and Owner of Midwest Service Bureau, Inc.
- Practices full knowledge and all aspects of every department within the company and the collection industry
- Regularly conducts seminars and workshops on numerous topics within the collection industry
- Active member of several local and nationally known associations, including Lorman Education Services, The Association of Credit and Collection Professionals (ACA International), Kansas Hospital Association (KHA), Kansas Association of Healthcare Patient Access and Account Managers (KAHPAM), and The Oklahoma Credit Union Collectors Association (OCUCA)
- Can be reached at [email protected] or 1-800-362-0272 ext. 202
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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