Learn emotional intelligence in order to maintain composure in your career.
Emotional intelligence (EI) is a general set of skills that can be applied to anyone and any environment. Understanding EI and mastering the skills involving emotion-al intelligence will greatly help you and your team in difficult situations. It has been shown that emotional intelligence can be even more critical than the power of the cognitive brain usually measured with IQ. Emotional intelligence refers to your abil-ity to recognize and manage your own emotions, recognize and respond to the emo-tions of others, and build effective relationships at work.
Emotionally intelligent people are self-aware and are alert to the verbal and nonverbal signals of others, ensuring that their communication skills and ability to build relationships are more effective. Developing self-awareness promotes increased productivity and higher job satisfaction. These changes can also lead to improved communication, increased empathy and better interpersonal rapport and relationships. Being able to recognize and identify your emotions and apply skills will help you to manage emotionally charged work situations. In others words, if you want to succeed, you would be much better off working on your soft skills, empathy, communication skills, understanding others and so on than to become better only at a specific technical skill.
Learning Objectives
- You will be able to define emotional intelligence.
- You will be able to review the 12 signs of being emotionally intelligent.
- You will be able to identify how emotional hijacking takes place.
- You will be able to discuss how to have effective group interactions.
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Credit
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Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
| Overview to Emotional Intelligence | |
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| Self-Awareness | |
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| Self-Management | |
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| Self-Motivation | |
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| Empathy | |
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| Social Awareness | |
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Credit
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Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
Live Webinar Registration
CPE 1.2 including Personal Development 1.2
- Noggin Guru, Inc. dba Lorman Education Services and BankersHub is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.2 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Personal Development for 1.2 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: Group Internet Based. Please refer to the information in this brochure for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board.
Please note: In order to receive CPE credit for this course you MUST use the streaming audio option, as well as enable and complete the required progress checks.
OnDemand Course
This course was last revised on June 24, 2020.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Who should attend?
This live webinar is designed for credit and collection managers, presidents, vice presidents, directors, business owners and managers, branch managers, lending professionals, accountants, and bookkeepers.
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Credit
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Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Audrey Halpern
ARH Employee Training
- President of ARH Employee Training
- More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding and Train the Trainer experience
- American Management Association Faculty Member
- Corporate trainer for Fortune 500 companies across the country
- Partners with business coaches, HR leaders and other business leaders to facilitate corporate and institutional training events
- Member of several professional organizations and has received numerous certifications
- Writes weekly articles on LinkedIn® Pulse that have garnered much recognition and an international following
- Can be contacted at [email protected]; http://www.linkedin.com/in/audreyhtraining138/; twitter@trainsemployees; www.arhemployeetraining.com/; www.facebook.com/ARH-Employee-Skills-
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Credit
More Program Information
Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
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- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
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