Learn the techniques and tools needed to secure timely payment from customers.
Attorneys, Nicole Noel and David Byars, of Kass Shuler Law Firm will discuss Collections Etiquette and the laws that govern the collection practice as well as certain ethical considerations. This presentation will discuss common fraud based defenses to a collections action and how to overcome them, best practices for internal procedures and processes when a Debtor claims there is fraud or improper activity on their account and what is the responsibility of the Creditor to investigate. Specifically, presenters will discuss the Electronic Fund Transfer Act under Reg E 'EFTA' and what are the Creditor's duties under same.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Overview
The Determinants of Collection Etiquette
- Laws
- Ethics
ABA Rules of Professional Conduct
- Market Position
- Accounts Receivable Strategy
- Customer Base
- Nature of Product/Service Offered
Hot Topics in Collections and Best Practices
- Common Defenses Based on Fraud
- Overcoming Fraud-Based Defenses
- Best Practices
- Electronic Fund Transfer Act (EFTA)
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on June 25, 2024.
Call 1-866-352-9540 for further credit information.
- AK CLE 1.0
- Alaska attorneys may receive 1.0 hours of continuing legal education for completing this program. Please contact the Alaska Bar Association or go to www.alaskabar.org for details regarding reciprocity with other states.
- AL CLE 1.1
- This course or a portion thereof has been approved by the Alabama State Mandatory Continuing Legal Education Commission for a maximum of 1.1 hours credit.
- AR CLE 1.0
- This course has been approved for 1.0 hours of CLE by the Arkansas CLE Board.
- Arizona CLE 1.0
- The Arizona State Bar does not pre-approve or pre-certify MCLE programs. However, records of this program and attendance will be maintained by Lorman Education Services for auditing purposes. This activity may qualify for up to 1.0 hours toward your annual CLE requirement for the State Bar of Arizona.
- CA MCLE 1.0
- Lorman Education Services is a State Bar of California approved MCLE sponsor and this course qualifies for 1.0 CLE hours of participatory credit.
- CT CLE 1.0
- Neither the Connecticut Judicial Branch nor the Commission on Minimum Continuing Legal Education approve or accredit CLE providers or activities. This course has been approved for CLE credit in jurisdictions aside from CT and therefore it automatically meets the content and delivery requirements in Connecticut. Credit is based on a 60 minute credit hour and shall be awarded as follows: 1.0 CLE credit(s).
- GA CLE 1.0
- This program has been approved by the Georgia Commission on Continuing Lawyer Competency for 1.0 CLE hours.
- HI CLE 1.0
- This program was approved by the Hawaii State Board of Continuing Legal Education for 1.0 CLE credit hours.
- IL CLE 1.0
- This course was approved for a total of 1.0 hours of MCLE Credit by the Illinois MCLE Board.
- IN CLE 1.1
- This program has been approved by the Indiana Commission on Continuing Legal Education. Participating attorneys are eligible to receive up to 1.1 hours of Distance Education credit.
- MO CLE 1.4
- This course qualifies for self-study CLE credit in Missouri.
- ND CLE 1.0
- North Dakota CLE policy does not allow for pre-approval of any self-study courses. This course may qualify for up to 1.0 hours of CLE credit.
- NH MCLE 1.1
- NH MCLE does not approve or accredit CLE activities for the NH Minimum CLE requirement. Lorman Education Services believes this Ondemand course meets the requirement of NH Supreme Court Rule 53 and may qualify for CLE credit(s). Program Length: 66 Minutes.
- NJ CLE 1.3
- This program has been approved by the Board on Continuing Legal Education of the Supreme Court of New Jersey for 1.3 hours of total CLE credit.
- NM CLE 1.1 including Ethics 0.1
- This program has been approved by the New Mexico Minimum Continuing Legal Education Board for 1.1 hours of credit, including 0.1 hour of ethics credit.
- NV CLE 1.0
- This program has been approved by the Nevada Board of Continuing Legal Education for 1.0 CLE hours.
- NY CLE 1.0 including Areas of Professional Practice 1
- This course has been approved in accordance with the requirements of the New York Continuing Legal Education Board for up to a maximum of 1.0 credit hours in the area(s) of Areas of Professional Practice for 1.00 hour. Each hour may be counted only as satisfying one category of credit. Duplicate credit for the same hour of instruction is not permitted. This course qualifies for both established and newly admitted attorneys. Lorman Education- Noggin Guru, Inc. has a financial hardship guideline. Please contact customer service at 1.866.352.9539 for instructions on how to apply.
- OH CLE 1.0
- This course has been approved by the Ohio Supreme Court Commission on Continuing Legal Education for 1.0 CLE credit hours. Please note: No more than twelve (12) hours of self-study CLE credit for any biennial reporting period may be earned by an Attorney or Judge under Regulation 409.2. To fulfill CLE requirements for self-study, web-based programs, you must complete 100% of the polling questions during the program. Your hours will be filed electronically within thirty (30) business days by Lorman Education Services provided you fulfilled 100% attendance and polling questions answered.
- PA CLE 1.0
- This Distance Learning program has been approved by the Pennsylvania Continuing Legal Education Board for 1.0 hours of substantive law, practice and procedure CLE credit.
- RI CLE 1.0
- This program has been approved by the Rhode Island Mandatory Continuing Legal Education Commission for 1.0 hours of CLE credit.
- TN CLE 1.1
- This program has been approved as a distance learning format by the Tennessee Commission on Continuing Legal Education for a maximum of 1.1 hours of credit.
- WI CLE 1.0
- This program qualifies for 1.0 hour(s) of ondemand CLE through the WI Board of Bar Examiners.
- WV MCLE 1.4
- This program has been approved by the West Virginia State Bar MCLE Commission for 1.4 MCLE hours.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
- AK CLE 1.0
- Arizona CLE 1.0
- CA MCLE 1.0
- CT CLE 1.0
- HI CLE 1.0
- MO CLE 1.3
- NJ CLE 1.3
- NM CLE 1.0
- NY CLE 1.0 including Areas of Professional Practice 1
- VT CLE 1.0
- WV MCLE 1.3
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
David Byars
Kass Shuler, P.A.
David Robert Byars
- Attorney at Kass Shuler, PA., in Tampa, Florida
- Practice focuses primarily on the areas of Foreclosure, Creditors’ Rights and Insolvency, Lenders Liability, Real Estate, Consumer, and Business Litigation
- Over a decade’s worth of experience successfully litigating matters through the state of Florida, in both the state and federal court systems
- B.S. degrees in Business Marketing and Management from The Florida State University; J.D. degree from Stetson University College of Law
- Active member of the Hillsborough County Bar Association, as well as the American Legal and Financial Network (ALFN)
Nicole Mariani Noel
Kass Shuler, P.A.
- Shareholder and Bankruptcy Partner at Kass Shuler, PA
- Heads the bankruptcy practice group and handles cases throughout Florida, including the Northern, Middle, and Southern districts, as well as District of Colorado, Eastern and Southern District of Texas, all three Districts in Tennessee, and Northern and Southern District of Illinois
- Practices in the fields of bankruptcy, creditors’ rights and insolvency, real estate, consumer and business litigation
- Adjunct professor at Stetson University College of Law, St. Petersburg College, and Hillsborough Community College, teaching bankruptcy, real property finance, business law and civil litigation
- Authored a chapter on bankruptcy in Florida Foreclosure Law published by Fastcase
- Secretary for the Tampa Bay Bankruptcy Bar for the 2022–2023 Bar year
- Formerly chaired the Bankruptcy Practice Group for the American Legal and Financial Network (ALFN) and the Case Law Update Subcommittee for the Real Property Finance and Lending Committee of the Real Property Probate and Trust Law Section of the Florida Bar
- Participated in the 2016 Next Generation program held by the Bankruptcy Judges during the National Conference of Bankruptcy Judges (NCBJ)
- Named one of ALFN’s Junior Professionals and Executives Group (JPEG)’s stand-out young professional to watch in 2016
- Can be contacted at [email protected] or 813-229-0900, ext. 1343
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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