Gain an understanding on collection claims and how to defend against them.
The credit and collection industry remains under an increased scrutiny from the regulators and a target of the aggressive consumer bar. In 2018, courts issued a number of seminal decisions with significant impact on the industry and, in particular, the use of technology in collections. This topic is critical to understanding the hot-button issues facing the industry, including commonly-brought claims under the Fair Debt Collection Practices Act, Telephone Consumer Protection Act, and Fair Credit Reporting Act. This material will analyze potential strategies for defending against such claims brought on a class basis and will help credit and collection professionals to assess their policies and procedures for compliance while identifying areas of potential exposure. This material will arm you with the valuable knowledge necessary to mitigate the risks of litigation and enforcement actions.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
FDCPA
- Must-Know FDCPA Cases of 2019
- Validation Notices
- Amount Due Disclosures
- Time-Barred Debts
- Telephone Calls and Voicemails
- Emails
- Strategies for Defending Class Actions
- CFPB Proposed Rule Making
- Takeaways
TCPA
- Must Know TCPA Cases of 2019
- ATDS
- Prior Express Consent
- Revocation of Consent
- Wrong Number Calls
- Strategies for Defending Class Actions
- Takeaways
FCRA
- Must Know FCRA Cases of 2019
- Furnisher's Duties
- Reasonable Investigation
- Concrete Harm: Post-Spokeo World
- Strategies for Defending Class Actions
- Takeaways
Wrap-up
- Lessons Learned
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Credit
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on July 28, 2020.
Call 1-866-352-9540 for further credit information.
- CA MCLE 1.0
- Lorman Education Services is a State Bar of California approved MCLE sponsor and this course qualifies for 1.0 CLE hours of participatory credit.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Credit
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Maryia Jones
Troutman Pepper Hamilton Sanders, LLP
- Litigation and compliance counsel at Troutman Pepper Hamilton Sanders, LLP (“Troutman Pepper”)
- Member of the firm’s national practice defending credit and collection industry in individual and class actions across the country
- Provides regulatory and compliance advice to its financial services clients
- Regularly contributes analysis and commentary on legal and business developments in the consumer financial services industry through the Consumer Financial Services Law Monitor at cfslawmonitor.com
- Member of the Association of Credit and Collection Professionals International
- Can be contacted at 757-687-7539 or [email protected]
Stephen Steinlight
Troutman Pepper Hamilton Sanders, LLP
- Nearly two decades of experience as a litigator in a broad range of complex business, commercial, corporate, real estate, banking, financial services, consumer finance, securities industry/broker-dealer and investments, white-collar/regulatory, labor and employment, and collection matters
- Represented businesses and entities of diverse sizes and across a broad range of industries and sectors, as well as individual executives and professionals
- Appeared in federal and state courts at the trial and appellate levels in New York, New Jersey, and numerous other jurisdictions, as well as in arbitrations
- Represented banks, financial institutions, lenders, trusts, loan originators, servicers, consumer reporting agencies, creditors, and debt buyers and collectors in financial services, lender liability, consumer, and mortgage-related compliance and litigation, including foreclosures, class actions, and other multi-party complex litigation involving statutory claims such as Fair Debt Collection Practices Act, Fair Credit Reporting Act, Telephone Consumer Protection Act, Real Estate Settlement Procedures Act, Truth in Lending Act, Equal Credit Opportunity Act, Home Ownership and Equity Protection Act, Equal Credit Opportunity Act, Racketeer Influenced and Corrupt Organizations Act, their state counterparts, and implementing regulations, as well as various state-level predatory lending, fraud, and deceptive practices statutes
- Litigated before government regulatory bodies such as the Consumer Fraud Protection Bureau, the Securities and Exchange Commission, the U.S. Equal Employment Opportunity Commission, and several state and local agencies, and self-regulating organiza-tions such as the Financial Industry Regulatory Authority, Inc. (formerly NASD/NYSE enforcement)
- Can be contact at 212-704-6008 or [email protected]
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Credit
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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- White Papers and Articles
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