Motivating and compensating your collectors is crucial for a continuously effective and compliant business.
Being a debt collector can be difficult for the average person. Not many children dreamed of becoming a professional debt collector. That does not mean that agencies cannot make this a dream career. The industry has many standards to meet, now more than ever in our history. Regulations, procedures and expectations can burn your collector out. Motivating and compensating your collectors is crucial for a continuously effective and compliant business and keeping your well trained collectors around for the long haul. Learn multiple ways to achieve this goal. See what works best for your business model. This topic will help you identify how to review and improve your compensation structure for your collection staff and recognize new and creative ways to motivate staff. Gain a better understanding of how to discuss changes with your staff to get them on board and excited to work for your agency.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Does Your Collector Think When They Hear Compensation?
- Learn to Think Like a Collector
- Learn What Keeps Them Around for the Long Haul
- Learn What Keeps Them Compliant While Remaining Effective
Compensation - Pay Me
- Is It All About That Base? There Are Many Ways to Set This up
- Commission and Bonuses
- What Other Monetary Rewards and How Are They Earned? Think Compliance
Benefits
- What Should Your Package Include
- Let's Get Creative
- How to Avoid Too Many Expectations
Motivation
- All Employers Have Benefit Packages, What Else Motivates an Employee
- Daily Motivation Techniques
- Other Motivating Ideas
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on April 14, 2016.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Irene Hoheusle, IFCCE, CCCO
Account Recovery Specialists Inc
- Vice president of collections and education at Account Recovery Specialists, Inc
- Practice emphasizes all aspects of third party medical debt collections, compliance, training and collection floor management
- Conducts regular seminars and workshops on numerous subjects such as healthcare, debt collections, behavior, compliance, insurance, third party payers, laws particularly related to healthcare collections and best practices
- Author of several articles related to the areas of debt collection, medical best practices and insurance
- ACA International scholar and fellow degree, healthcare collection management, certified instructor, credit and collections compliance officer, trainer specialist, professional collection specialist, collection industry professional, professional collection manager
- Member of ACA International, Kansas Emergency Medical Association Education Board, President of the Kansas Collectors Association, International Fellowship of Credit and Collection Executives
- Can be contacted at [email protected] or 316-267-5400
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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