Understand why credit card disputes occur and effective ways to control them.
Chargebacks are on the rise. It has been reported that merchants have lost up to 15% of their revenue due to fraud and bogus disputes filed by consumers. With the rise in eCommerce transactions, it is imperative for merchants to understand the disputes, root cause of dis-putes, and learn the effective ways to combat disputes. Managing and learning from disputes can help businesses recover revenue lost due to credit card disputes, prevent fraudsters from taking advantage, increase customer retention, and improve processes causing disputes.
Learning Objectives
- You will be able to identify chargebacks.
- You will be able to recognize the impact of chargebacks to merchants.
- You will be able to recognize why credit card disputes occur.
- You will be able to identify effective ways to control credit card disputes.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Introduction to Chargebacks
- What Is a Chargeback?
- Chargeback Eco System
- Type of Chargeback
- Distribution of Chargebacks
Impact of Chargebacks to Merchants
- Revenue Loss by Chargeback Type
- Revenue Loss Impact by Industry
- True Cost of Chargebacks
- Chargeback Future Impact
Why Credit Card Disputes Occur
- Reasons Behind Disputes
- Merchant Error Disputes Reasons
- Friendly Fraud Dispute Reasons
- True Fraud Dispute Reasons
Effective Ways to Control Credit Card Disputes
- Organic Ways to Control Disputes
- Chargeback Root Cause Analysis
- Chargeback Prevention Tools
- Chargeback Recovery Strategies
Positive Aspects of Tackling Disputes
- Overall Organizational Benefits
- Prevention Benefits
- Recovery Benefits
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last reviewed on November 15, 2023.
Call 1-866-352-9540 for further credit information.
- AR CLE 1.0
- This course has been approved for 1.0 hours of CLE by the Arkansas CLE Board.
- Arizona CLE 1.0
- The Arizona State Bar does not pre-approve or pre-certify MCLE programs. However, records of this program and attendance will be maintained by Lorman Education Services for auditing purposes. This activity may qualify for up to 1.0 hours toward your annual CLE requirement for the State Bar of Arizona.
- CA MCLE 1.0
- Lorman Education Services is a State Bar of California approved MCLE sponsor and this course qualifies for 1.0 CLE hours of participatory credit.
- CT CLE 1.0
- Neither the Connecticut Judicial Branch nor the Commission on Minimum Continuing Legal Education approve or accredit CLE providers or activities. This course has been approved for CLE credit in jurisdictions aside from CT and therefore it automatically meets the content and delivery requirements in Connecticut. Credit is based on a 60 minute credit hour and shall be awarded as follows: 1.0 CLE credit(s).
- NH MCLE 1.0
- NH MCLE does not approve or accredit CLE activities for the NH Minimum CLE requirement. Lorman Education Services believes this Ondemand course meets the requirement of NH Supreme Court Rule 53 and may qualify for CLE credit(s). Program Length: 59 Minutes.
- RI CLE 1.0
- This program has been approved by the Rhode Island Mandatory Continuing Legal Education Commission for 1.0 hours of CLE credit.
- VT CLE 1.0
- This self-study program has been approved by the Mandatory Continuing Legal Education Board of Vermont for 1.0 hour(s) of CLE credit. Please note: Attorneys may only claim 12 credits per compliance period in this format. This course is considered "Non-Moderated Programming without Interactivity".
- WA CLE 1.0
- This program has been approved by the Washington State Board of Continuing Legal Education for 1.0 hours of A/V credit under the Law & Legal Procedure category.
CPE/NASBA - QAS Self Study 1.6 including Finance 1.6
- Noggin Guru, Inc. dba Lorman Education Services and BankersHub is registered with the National Association of State Boards of Accountancy (NASBA) as a QAS Self Study sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.6 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Finance for 1.6 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: QAS Self Study. Please refer to the information in this advertisement for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Suresh Dakshina
Chargeback Gurus
- President of Chargeback Gurus
- Certified e-commerce fraud prevention specialist, payments professional, and chargeback management professional
- He knows first-hand the challenges business owners face, especially when it comes to chargebacks and fraud
- Before the inception of Chargeback Gurus, he built a revenue-focused call center that generated sales from inbound, outbound, and offline channels helping clients generate 500% ROI and increase customer satisfaction rate
- Credentialed Certified Payments Professional with Electronic Transactions Association, Ecommerce Chargeback Specialist and Fraud Professional issued by The Fraud Practice
- Active member with Merchant Risk Council, Payments Ed Forum, Electronic Transactions Association, and Merchant Advisory Group
- Has consulted Fortune 5000 companies for over a decade on chargeback and fraud minimization
- Veteran speaker and works closely with card networks such as Visa and American Express on chargeback process optimization and compelling evidence policies; has spoken at numerous events, webinars, and conventions, as well as having articles and whitepapers published in the New York Times, Greensheet, and BizReport; he is passionate about educating companies to help mitigate fraud and reduce unnecessary exposure to continued fraud
- M.S. degree, University of Southern California; bachelor’s degree in engineering, University of Madras
- Can be contacted at [email protected]
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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