Gain a better understanding of how to handle security threats and other unexpected situations to keep yourself and your organization safe.
The front desk is the first line of defense in ensuring the safety of an establishment. This presentation will cover critical security strategies to help front desk staff identify and address potential threats. We will explore the importance of recognizing warning signs, documenting concerning behavior, assessing risks, and involving management in resolving security issues. You will also gain insight into evaluating an individual's background and considering external factors that may contribute to their behavior.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Recognize the Warning Signs of Potential Threats
- Aggressive Behavior
- Excessive Anger
- Expressions of Violence
Document Concerning Behaviors With Relevant Details
- Date
- Time
- Description
Conduct Initial Assessments to Evaluate the Level of Risk Associated With a Person's Behavior
External Factors That May Contribute to a Person's Behavior
- Mental Health Issues
- Substance Abuse
Determine Appropriate Actions Based on Risk Assessments
- Calling for Additional Security
- Involving Law Enforcement
- Alerting Management
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on June 6, 2023.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Simon Osamoh
Kingswood Security Consulting LLC
- Founder and CEO, Kingswood Security Consulting
- 14 years of experience as a detective, working serious and organized crime
- Was part of the team with the British Security Services that investigated the 2006 Liquid Bomb Terrorism Plot, which led to significant changes in global aviation security, including the introduction of restrictions on liquids carried onto planes
- Former head of counter-terrorism at the Mall of America in Minnesota, where he specialized in behavior detection techniques
- Former Director of Risk and Compliance having worked for three of America’s largest financial institutions
- Bestselling author of 10 Powerful Strategies for Conflict De-Escalation and Securing Church Operations and his work on conversational interviewing was featured in the award-winning book, How to Stop a Mass Shooting Epidemic
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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