Learn how to create well-written process manuals and determine the appropriate documentation necessary.
For-profit, not-for-profit, public sector, private sector, and businesses of all shapes and sizes depend on multiple processes to function smoothly. Capturing the various business processes can help companies identify inefficiencies, implement changes, and provide a uniform understanding of how a process works and who is involved. A process manual(s) for employees establishes guidelines and protocols for all major values, actions, and decisions of a department or organization. The document compiles information about a specific process(es) by detailing the necessary steps and serves as a reference guide. Having this information in writing helps ensure that workflows are operating according to guidelines, provides a structure for process management, and assists with knowledge transfer when employees change roles or when training new hires. From defining consistent standards to improving business performance, there are many reasons to document processes. During this training, you'll learn how to create well-written process manuals and determine the appropriate documentation necessary to make your manual straightforward and clearly understood. This training can save you countless hours of writing and rewriting in an effort to eliminate ambiguities and reduce confusion regarding expectations among your teams. Plus, you'll see a direct influence on the behaviors of each member of your team by utilizing accurately written and documented, inclusive policies and procedures.
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
A Process Manual by a Different Name
- What Is a Process Manual?
- Types of Process Manuals
- Differences Between Policies and Procedures
The Stages of Developing a Process Manual
- Identify Need and Audience
- Development
- Writing
Writing the Manual
- Basic Tips
- Structuring Procedures
- Readability
Benefits of a Process Manual
- Sets Expectations
- Increases Internal Communication
- Ensure Company Compliance
Questions and Answers, Final Thoughts
- Questions
- Final Thoughts
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on August 24, 2023.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
![Cheryl Grazier, M.S.I.D., M.P.A.](https://image.lorman.com/speaker/tr:w-144,h-216/4247626.jpg)
Cheryl Grazier, M.S.I.D., M.P.A.
Cheryl Grazier Training and Consulting, LLC
- Principal of Cheryl Grazier Training & Consulting LLC, which offers customized learning and development programs designed to increase the leadership and management capability of individuals, teams, groups, and organizations
- Over 20 years of business experience in both the public and private sectors as a trusted advisor in the areas of culture change, strategy implementation, program management, and team and leadership development
- Has worked in a variety of industries, including communications, government agencies, governmental contracting, and real estate
- Passionate about developing people skills and leadership capabilities for individuals and specializes in exposing people’s hidden aptitudes and talents, which enables those individuals to develop their known and recently found strengths and abilities
- Presents outstanding programs in the areas of leadership development, interpersonal communication skills, conflict management, performance management and conduct issues, and change management
- Holds several industry certifications, including MBTI, DISC, and FIRO-B
- Licensed as a real estate broker in both Missouri and Florida and holds a real estate instructor license in Florida
- Can be contacted at [email protected], 904-392-3427, or https://cherylgraziertraining.com
Add to Wishlist
Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
![All of your training, right here at Lorman](https://image.lorman.com/site/tr:w-75,h-68/passes-fa-tags-color.png)
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.