Gain a better understanding of how to efficiently and effectively manage the front desk as an administrative professional.
Image, conduct and expertise are the three areas that influence whether or not you are perceived as professional as an administrative assistant or at the front desk. If you work for a company that has a lot of interpersonal interaction over the phone and in person, it can be a constant exercise in patience, attitude, prioritizing, and time management. No matter how polished your professional image your actual work product must also live up to the image you are projecting. If you are cultivating a professional persona where you are indispensable at work, you've got to assert yourself to be seen and heard so you can be recognized for the great work you are accomplishing. This material is intended to provide you with a better understanding of how administrative professionals and front desk representatives can gain that respect. The way others perceive you during busy times is very important, so learning to conduct yourself as a professional even when overwhelmed is too. Whether you're an administrative assistant in a temp job, or a seasoned pro with decades of experience, these tips are sure to help you become a beloved, and essential, member of the office.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
You Are the Face of the Company
- First Impressions and How to Quickly Gain Respect
Internal Customers
- Learn to See Issues From Your Internal Customers' Perspective
- Dealing With Difficult Personalities
- Setting Expectations and Boundaries When You Have No Privacy
Attitudes and Perceptions
- Projecting a Professional Image
- Attitudes and Developing the Right Mindset
- Being Proactive
Communicate With Clarity
- Learning to Say No When Your Workload Is Overwhelming
- Learning How to Tactfully Voice Your Opinions and Assert Your Needs
How to Stay Calm Amidst Chaos
Organizational and Productivity Skills - Time and Desk
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on May 7, 2020.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Audrey Halpern
ARH Employee Training
- President of ARH Employee Training, working to create and customize employee soft skills training programs that fit the culture of her clients
- More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding, and Train the Trainer experience
- Faculty member of the American Management Association where she trains communication skills
- Corporate trainer for Fortune 500 companies across the country and globally
- Partners with business coaches, HR leaders, and other business leaders to facilitate corporate and institutional training events
- Member of several professional organizations and has received numerous certifications
- Writes weekly articles on LinkedIn® Pulse that have garnered much recognition and an international following
- Can be contacted at [email protected]; http://www.linkedin.com/in/audreyhtraining138/; twitter@trainsemployees; www.arhemployeetraining.com; www.facebook.com/ARH-Employee-Skills
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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- White Papers and Articles
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