Gain the perspective you need to assess all the elements of situations to determine realistic choices and outcomes.
Are you sometimes reluctant to communicate the whole truth for fear of the reactions of others? Do they even listen? Do you have a narrowly defined sense of your scope of responsibility and keep things internal on a need-to-know basis? Proactive communication is an essential strategic planning philosophy, team growth tool, and personal discipline that has revolutionized customer service, education, succession planning, and marketing. How can you use this skill set to improve outcomes in your area of focus? Something has to give when there is too much to do and too little time. Communicating news others don't want to hear is daunting but essential. This program will give you the perspective you need to assess all the elements of situations to determine realistic choices and outcomes. You will evaluate the players and consequences to put together the right message with the right timing and tone. Your approach to customers, bosses, peers, and partners can transform when you prevent problems rather than fix them. Proactive communication takes courage and skill-- attend this program to develop both.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Is Proactive Communication?
- Time, Tone, Purpose, and Point of View
- The Tyranny of the Urgent - the Aftermath of Avoidance
Why Is It Important?
- Benefits and Barriers
- Avenues, Reputation, and Results
Who Is the Target of the Communication?
- Stakeholders: Managing up, Down, and All-Around
- Results: Outcome-Based Strategic Decision Making
How Do I Communicate Proactively and Effectively?
- Anticipate - Adjust the Level of Zoom
- Execute - Diagnose and Discuss
Where and When Do I Use Proactive Communication?
- Examples and Case Studies
Questions and Answers
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on January 13, 2023.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Sherry Prindle
Professional Coach Academy
- Founder of the Professional Coach Academy – Certifying life and executive coaches since 2008
- Lead Trainer and Content Developer – PTR Performance Training Resources
- Author of multiple articles and book chapters dealing with communication
- Founder and host of the Star Marketing Summit biannual event for speakers and coaches
- Certified as a professional trainer, master coach, and gamification master craftsman
- Interdisciplinary Master of Arts degree in Business, Communications, and Linguistics from University of Texas at Arlington
- Can be contacted at 817 657-5301, [email protected], @SherryPrindle on social media, or www.ProfessionalCoachAcademy.com
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
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