Learn techniques to identify and effectively respond to difficult clients, turning them into satisfied clients.
Most paralegals are on the front lines when dealing with difficult clients. This topic will help you recognize why clients are difficult, strategies to deal with these clients, and how to prevent them from ever becoming difficult in the first place. Learn how to focus on the 'client experience' so you can help clients more effectively.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Is a Difficult Client?
- What Makes a Difficult Client?
- Is It You or Is It Them?
- Can You Fix a Difficult Client?
How to Deal With a Difficult Client
- External Policies and Procedures
- How to Train Your Client
- How to Grade Your Clients/ Give Them a Report Card
Your Client's Report Card
- What to Do With A, B, and C?
- What to Do With D and F?
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Credit
More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on November 10, 2022.
Call 1-866-352-9540 for further credit information.
- NALA 1.03
- This program is applicable for continuing legal assistant education credit. Please check with your accrediting board to see if this course will qualify towards your recertification requirements.
Program Length: 1.03 hour(s).
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Credit
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Robert Greening
GreeningLaw, P.C.
- Principal at GreeningLaw, P.C.
- Dedicated 32 years of practice exclusively to plaintiff’s personal injury and wrongful death trial work
- Board certified in personal injury law by the Texas Board of Legal Specialization
- 13 years of selection to the Texas Super Lawyers
- Achieved the highest (AV) rating with Martindale-Hubbell Law Directory
- Superb Rating on AVVO.com and membership to the National Trial Lawyers Top 100
- Served as an instructor in trial advocacy at SMU School of Law
- J.D. degree, University of Houston; B.A. degree, Southern Methodist University
- Can be contacted at [email protected] or 972-934-8900
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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Pay once and get a full year of unlimited training in any format, any time!
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- White Papers and Articles
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- State Specific Credit Tracker
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