Recognize legal risks, how to reduce risks, and when to stay online and document the conversation or take your conversation offline.
Email and other electronic communications are pervasive in today's world. However, the use of electronic communications as the default business communication mechanism may open up your organization to underappreciated liabilities. From intellectual property infringements, defamation and business disparagements, labor and employment issues, and false advertising claims - all are possible just by hitting the 'send' button without at least a few moments of review and reflection. The inherent limitations of electronic communications, without the cues found in verbal and personal communications, combined with the 'must respond now' pressure of an inquiry, may tarnish you and your brand when the recipient interprets your email in a far different manner than you intended. This topic will present real-world examples where just a few words in an email lead to substantial corporate liability. The material will help you and your employees recognize these risks and provide suggestions on how to reduce these risks - including when to stay online and document the conversation and when to take your conversation offline.
Learning Objectives
- You will be able to identify risks of online conversations.
- You will be able to recognize best practices when drafting online conversations.
- You will be able to recognize strategies to reduce risk in online conversations.
- You will be able to differentiate which conversations are best suited for being online versus offline.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Overview - Real-World Examples
Legal Liabilities - What Is Your Risk?
- Intellectual Property Infringement - Copyright, Trademarks, and Trade Secrets
- Labor and Employment Risks
- False Advertising, Business Disparagement, and Defamation Claims
Drafting in Online Conversations
- Optics - Will the Recipient's/Third-Party Interpretation of Your Email Match Yours?
- How to Increase the Emotional Intelligence in Your Emails
- Ways to Help the Recipient Understand the Message and the Meaning
Reducing Your Risk
- To Send the Email/Communication or Not?
- Do You Need to Respond? When?
- Three Reasons Why You Should Take Your Email Conversation Offline
- Three Situations Where You Need to Stay Online
Conclusion
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last reviewed on September 13, 2023.
Call 1-866-352-9540 for further credit information.
- CA MCLE 1.0
- Lorman Education Services is a State Bar of California approved MCLE sponsor and this course qualifies for 1.0 CLE hours of participatory credit.
CPE/NASBA - QAS Self Study 1.6 including Management Services 1.6
- Noggin Guru, Inc. dba Lorman Education Services and BankersHub is registered with the National Association of State Boards of Accountancy (NASBA) as a QAS Self Study sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.6 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Management Services for 1.6 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: QAS Self Study. Please refer to the information in this advertisement for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Jonathan Musch
Thompson Coburn LLP
- Partner at Thompson Coburn LLP
- Named to 2022 Best Lawyers in America® in intellectual property litigation, patent litigation, and trademark law
- Practice focuses on all aspects of intellectual property litigation and intellectual property consulting
- J.D. degree, Washington University School of Law; B.A. degree, Illinois Wesleyan University
- Can be contacted at [email protected]
Michael L. Nepple
Thompson Coburn LLP
- Partner at Thompson Coburn LLP
- Named to 2022 Best Lawyers in America® in both intellectual property litigation and First Amendment litigation, and St. Louis Lawyer of the Year in First Amendment litigation
- Practice emphasizes intellectual property and media law counseling and litigation
- Co-author of “In Focus” photographic copyright blog
- Speaker at digital media and advertising conferences
- J.D. degree, Saint Louis University School of Law; B.S. degree, The University of Iowa
- Can be contacted at [email protected]
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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