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How to Say No and Still Keep Employees Happy

Understand the dynamics of decision-making and how manager credibility softens the impact of a No-decision with minimal disappointment.

Frequently in business, decisions must be made, and approval given for requests, small and large, involving personal and/or business interests. Say No when you shouldn't, and you may pass up opportunities and options that benefit the individual, department, or organization. But there are situations and dilemmas where No is the right answer. How does a manager come to the right decision quickly and deliver an unfavorable response to the requestor, without negatively impacting the employee or the departmental relationships and morale? This presentation will help managers and business leaders understand the dynamics of decision-making and how manager credibility softens the impact of a No-decision with minimal disappointment and unhappiness. The webinar also expounds on what can go wrong when saying No and how to establish safe relationships with familiarity and structure. Failing to realize the crucial nature of these relationship events can result in employees constantly seeking your decision on matters they should know are not acceptable, with an increased need for you to refuse them. Follow the approaches outlined in this webinar and avoid this vicious cycle!

60 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction

  • How We Communicate Is a Big Part of Who We Are
  • Avoid Duplicity and Gain Credibility by Consistently Matching Actions and Words
  • The Types of Requests We Receive Can Be Personal or Business, Individual or Group-Oriented

Learn What Could Go Wrong, When Saying No

  • When Hearing the Pitch
  • When Weighing the Options
  • When Deciding

Establish Safe Relationships With Familiarity and Structure

  • Set Expectations, Teach, and Practice Problem-Solving so They Do Too
  • Create Freedom and Self-Sufficiency Through Cost Awareness, Budgets, Reserves, and Power-Sharing
  • Active Listening-the Complexity of a Discussion

Know What You Are Saying No to, Through Informed Decision-Making

  • Consider Outcomes and Opportunities Through Scenario Planning
  • Remove Bias and Reveal Information
  • Framing and Mapping

How to Redirect When You Must Say No

  • Body Language
  • Remember There Are Always Options
  • Redirect to the Future, Circling Back
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on February 15, 2024.

Call 1-866-352-9540 for further credit information.

  • ASA 1.0
     
  • This program may qualify for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
     
  • HR Certification Institute 1.0
     
  • This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Lori Fisher

Lori Fisher

PLS Management Consulting, Ltd

Lori G. Fisher, PMP

  • President/Owner of PLS Management Consulting, an operations consulting, training, and coaching firm
  • 25 years of operations leadership in biotechnology, aerospace, steel tool, and steel industries; successfully led cross-functional teams with budgets exceeding $5M, with recent work with Ugandan non-governmental organization, YAREN Organization, Inc.
  • Board of Directors, Portage County Human Resources Association (PCHRA)
  • Creator of engagement, collaboration, and leadership training courses, author of several blogs on employee engagement, collaboration, systems thinking, and operations management; series of articles entitled Philosophers A to Z highlighting the impact of philosophy and knowledge on today’s operations management
  • BS Chemistry, Kent State University; Executive Management Certificate, Cranfield University, UK; Project Management Institute (PMI) Project Management Professional (PMP) and Wicked Problem Solving Practitioner Certification, Cabrera Research Labs Certified Trainer in Systems Thinking, Leadership, and Mapping
  • [email protected], Phone 330.861.3228, www.purpose.leap.surge.com
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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All of your training, right here at Lorman.

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Product ID: 411206
Published 2024
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